Note: The job is a remote job and is open to candidates in USA. Currance is seeking an Operations Director, Patient Access to lead a centralized Patient Access Center supporting hospitals and other healthcare organizations. The role provides strategic and operational leadership across patient access functions, drives workflow standardization and continuous improvement, manages performance and client relationships, and supports patient experience and revenue cycle outcomes.
Responsibilities
- Provide effective leadership and oversight of Patient Access Center team members, including Pre-Registration, Insurance Verification, Authorization, Point-of-Service Collections, and Financial Counseling teams
- Direct the daily operations of the Patient Access Center and ensure the timely and accurate completion of pre-registration, insurance verification, authorization, financial counseling, pre-collection, and point-of-service collection activities
- Foster a culture of accountability, collaboration, innovation, service excellence, and continuous improvement
- Conduct performance evaluations, provide coaching and mentorship, and identify training and professional development opportunities for Patient Access Center team members
- Develop and maintain staffing schedules to ensure appropriate coverage based on client volumes, operational requirements, and service-level expectations
- Establish performance expectations and manage team results against established productivity, quality, accuracy, service, and turnaround-time standards
- Build and maintain strong client relationships through proactive communication, service excellence, and achievement of contractual service-level agreements
- Collaborate with hospital and client administrators, service line leaders, physicians, clinical teams, and revenue cycle stakeholders to support operational goals, improve patient access, and drive financial performance across supported locations
- Serve as a key liaison among clients, operational teams, and Currance leadership to maintain alignment, communicate performance, and support successful outcomes
- Develop, implement, and standardize Patient Access Center workflows across multiple client locations to ensure consistency in scheduling, insurance verification, authorization, financial counseling, and patient communication processes
- Track key performance indicators and operational metrics, identify trends and performance gaps, and implement corrective action plans when needed
- Promote a patient-centered culture focused on exceptional customer service, financial transparency, and a positive patient experience
- Ensure patient inquiries, concerns, and complaints are addressed professionally, accurately, and promptly
- Identify opportunities to improve patient access, service delivery, financial transparency, and overall patient satisfaction
- Partner with client leadership to support scheduling optimization, improve service readiness, and reduce day-of-service authorization and registration issues
- Monitor location-specific performance metrics and identify opportunities to improve patient access, surgical throughput, authorization accuracy, and financial outcomes
- Partner with Information Technology, client leadership, revenue cycle teams, and vendors to identify and implement technology solutions that enhance operational performance
- Support the integration and optimization of registration, insurance verification, authorization, financial counseling, and collection systems
- Lead continuous process improvement initiatives that increase efficiency, reduce errors and rework, standardize workflows, and improve operational outcomes
- Ensure adherence to applicable federal, state, payer, client, and organizational policies, procedures, and regulations
- Implement and monitor quality assurance programs designed to support data integrity, accuracy, privacy, security, and responsible handling of patient information
- Participate in cross-functional committees and organizational initiatives that support strategic goals and operational improvements
- Prepare and present operational updates, performance results, recommendations, and supporting materials for leadership and client-facing discussions
- Perform other related duties as assigned by leadership
- Currance management is responsible for actively promoting compliance by integrating compliance messages into routine huddles, meetings, communications, and decision-making processes. This responsibility reinforces a culture of accountability, ethical conduct, and adherence to organizational policies and regulatory requirements
Skills
- Experience with healthcare authorization, insurance verification, pre-registration, financial counseling, and point-of-service collections required
- Strong understanding of healthcare revenue cycle operations and patient access best practices
- Experience establishing and managing operational performance against service-level agreements, productivity standards, quality expectations, and turnaround-time requirements
- Demonstrated ability to analyze financial, operational, quality, and performance data and use findings to make informed decisions and implement action plans
- Strong communication, interpersonal, presentation, and customer service skills
- Demonstrated ability to build productive relationships with clients, patients, operational leaders, team members, and internal stakeholders
- Strong organizational, prioritization, and time-management skills
- Ability to work effectively in a fast-paced environment while managing competing priorities and changing operational needs
- Experience leading teams in onsite, remote, and hybrid work environments
- Ability to work independently and collaboratively across departments and organizational levels
- Working knowledge of medical terminology, payer requirements, and applicable federal and state healthcare regulations
- Proficiency in Microsoft Office Suite, Teams, and various desktop and virtual collaboration applications
- Comprehensive knowledge of Patient Access and Pre-Access operations within ambulatory, outpatient, and surgical environments, including pre-registration, insurance verification, authorization, financial counseling, and point-of-service collections
- Strong understanding of healthcare revenue cycle operations, payer requirements, patient access best practices, and the relationship between front-end processes and overall revenue cycle performance
- Demonstrated understanding of end-to-end patient intake workflows, including registration, insurance verification, authorization, scheduling, and patient onboarding across hospital, ASC, and provider practice settings
- Ability to develop and implement operational strategies that support client satisfaction, service-level achievement, patient experience, financial performance, and organizational goals
- Ability to analyze key performance indicators, operational reports, financial data, and quality results to identify trends, issues, risks, and opportunities for improvement
- Strong leadership and mentoring skills, with the ability to develop accountable, engaged, and high-performing teams
- Ability to establish clear performance expectations and manage productivity, quality, accuracy, service, and turnaround-time standards
- Demonstrated ability to drive continuous improvement, standardize workflows, reduce rework, and manage complex operational initiatives
- Strong client relationship management and stakeholder engagement skills
- Ability to communicate effectively with patients, clients, healthcare leaders, vendors, team members, and cross-functional partners
- Strong analytical, critical-thinking, decision-making, and problem-solving skills
- Ability to manage escalated patient, client, and operational concerns professionally and promptly
- Strong written and verbal communication skills, including the ability to prepare and present operational results and recommendations
- Strong organizational, prioritization, project management, and time-management skills
- Ability to learn and adapt to new healthcare technology platforms and software applications
- Ability to work independently, exercise sound judgment, and maintain appropriate confidentiality
- Professional demeanor, dependability, accountability, and adaptability in a changing operational environment
- Commitment to ethical decision-making, regulatory compliance, service excellence, and continuous professional growth
- This can be any location, but we prefer Florida if possible due to the hybrid nature of the role during initial onboarding period
- Bachelor's degree in healthcare administration, business administration, health information management, or a related field preferred
- Minimum of three years of leadership experience in Patient Access, Pre-Access, Revenue Cycle, Healthcare Registration, or similar healthcare environment preferred
- Experience leading Patient Access, Pre-Access, Registration, Authorization, or Revenue Cycle operations supporting hospitals, health systems, Ambulatory Surgery Centers (ASCs), or multi-site healthcare organizations strongly preferred
- Experience supporting surgical scheduling, pre-service authorization, insurance verification, and financial clearance functions for outpatient surgery services preferred
- Experience with patient access, registration, eligibility, authorization, scheduling, or revenue cycle technology platforms preferred
Benefits
- Hybrid work arrangement during the initial onboarding period
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