Note: The job is a remote job and is open to candidates in USA. Rad AI is a healthcare artificial intelligence company transforming radiology through AI-driven solutions. The Customer Success Manager will manage customers throughout the post-implementation lifecycle, driving adoption, value realization, retention, renewals, and expansion while building executive relationships and collaborating cross-functionally.
Responsibilities
- Serve as a trusted advisor to Rad AI’s customers through the entire post-implementation lifecycle including product adoption, value realization and renewal
- Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback
- Hold Strategic Business Review meetings to secure renewals and generate growth opportunities
- Become the trusted partner for the customer on use cases and product functionality. Represent the voice of the customer to our Product and Machine Learning teams
- Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists
- Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice
- Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement
- Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value
- Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service
Skills
- • Bachelor's degree or above
- • 3+ years of relevant customer success experience within a healthcare environment
- • Excellent people/relationship management, coaching, and communication skills with the ability to influence others
- • Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation
- • Practical working knowledge of SaaS solutions, implementations, and technical concepts
- • Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment
- • Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
- • Ability to work in the Western time zone
- • This role is open for hybrid work based in our San Francisco office, and also open to remote candidates in the United States
- • Experience in a high-growth startup environment
- • Demonstrated record of identifying expansion and cross-sell opportunities
- • Knowledge of the healthcare industry and AI technology
- • Prior professional consulting or healthcare software implementation experience
- • Previous experience as a radiology technologist is highly preferred
Benefits
- For US-Based Full-Time Roles: Comprehensive Medical, Dental, Vision & Life insurance
- For US-Based Full-Time Roles: HSA (with employer match), FSA, & DCFSA
- For US-Based Full-Time Roles: 401(k)
- For US-Based Full-Time Roles: 11 Paid Company Holidays
- For US-Based Full-Time Roles: Flexible PTO policy
- For US-Based Full-Time Roles: Annual company-wide offsite
- For US-Based Full-Time Roles: Periodic team offsites
- For US-Based Full-Time Roles: Annual equipment stipend
- Offers Equity
- $15K – $20K Commission
- Hybrid work based in the San Francisco office
- Remote work for candidates in the United States
Company Overview