Note: The job is a remote job and is open to candidates in USA. Option Care Health is a home and alternate site infusion services provider. The Customer Service Representative supports after-hours clinical calls, triages urgent needs, coordinates care with appropriate staff, documents calls, and assists with new patient referral data entry and management.
Responsibilities
- Supports after-hours calls to triage urgent clinical needs of patients, caregivers, and referral sources
- Supports several local Patient Registration teams on new patient referrals, helping to ensure the accuracy of information collected
- Works efficiently to meet standardized performance metrics for calls and referrals
- Communicates coordination of care information with team members, patients/caregivers, referral sources and home health agencies
- Provides quality customer service during all caller and workplace interactions
- Maintains organized file system for document tracking and patient management/follow up
- Ensures compliance with any applicable State and/or Federal laws, accrediting requirements and company policies
- Maintains confidentiality of patient information
- Works independently on other projects as assigned
- Completes Company mandated and position specific training assignments timely and according to policy
- Performs other duties as assigned
Skills
- High school graduate or GED required
- At least one year of previous call center experience
- Proficiency with Microsoft Office Suite and keyboarding skills
- Strong interpersonal and communication skills
- Ability to work cooperatively and effectively with branch departments and department team members
- Ability to promote a compassionate, caring, customer service oriented culture by operating in a professional and collaborative fashion
- Knowledge of computerized information systems
- Dedicated workspace that is quiet and free of distractions where patient information and calls may be kept secure and private
- Language Skills: Ability to read, analyze and interpret information appropriate to duties and responsibilities assigned
- Ability to operate information systems, follow policy, complete required forms, and prepare reports
- Ability to effectively present information and respond to questions from referral sources, managers, patients, employees, payers and the general public
- Mathematical Skills: Ability to calculate figures and amounts such as supply quantities
- Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions
- Associate's or Bachelor's Degree preferred
- Three years of related healthcare experience preferred
Benefits
- This is a work-from-home (remote) position.
- Medical, Dental, & Vision Insurance
- Paid Time off
- Bonding Time Off
- 401K Retirement Savings Plan with Company Match
- HSA Company Match
- Flexible Spending Accounts
- Tuition Reimbursement
- MyFlexPay
- Family Support
- Mental Health Services
- Company Paid Life Insurance
- Award/Recognition Programs
Company Overview