Note: The job is a remote job and is open to candidates in USA. CreatorIQ is the operating system for creator-led growth that helps brands and agencies manage creator marketing. The Product Education Lead will own and evolve the customer education and knowledge-management ecosystem, create multimedia and self-service content, align education with product releases, and lead a team of two Product Education Content Specialists.
Responsibilities
- Own the health, lifecycle, governance, information architecture, and discoverability of Product Education content across the Help Center, knowledge base, in-app guidance, and related learning channels
- Stay hands-on by producing and updating clear, accurate self-service content in written, video, and in-app formats
- Establish durable processes for content versioning, maintenance, and retirement as the product evolves
- Partner with the Director of Customer Education to shape the Product Education roadmap and long-term knowledge-management vision
- Define and execute a multimedia education strategy that complements written documentation, including production standards, tooling, video, and behavior-based in-app learning
- Identify where in-app learning experiences can outperform static content; prioritize opportunities, launch solutions, measure results, and iterate
- Partner with Technical Support to adapt Help Center content for an AI-driven support experience so automated agents and customers surface reliable knowledge
- Create a dependable operating rhythm with Product and Support so customer education is accurate and launch-ready for every product release
- Build strong relationships across Product, Support, Customer Success, and Implementation to improve documentation quality, reach, and adoption
- Equip customer-facing teams with education materials and platform-knowledge resources they can use confidently with customers
- Use customer feedback, support trends, search behavior, and content-performance data to identify gaps and prioritize what to build next
- Lead, coach, and delegate effectively across a team of two Product Education Content Specialists; hire, onboard, and ramp new team members as the function grows
- Develop and maintain expert-level knowledge of CreatorIQ's platform, using the product firsthand to uncover friction points and education gaps
- Identify and pilot practical uses of AI and automation that make content creation, personalization, and maintenance faster without sacrificing quality
- Turn successful experiments into durable team practices and stronger operating rhythms
Skills
- • You have 5+ years of experience in customer education, enablement, technical writing, or knowledge management within a SaaS environment
- • You have personally built and owned customer-facing content in a Help Center or knowledge base and have experience with in-app guidance tools such as Appcues, WalkMe, Pendo, or similar platforms
- • You have owned structured knowledge-management systems or information architecture at scale and driven adoption of self-service resources across internal and external audiences
- • You are an excellent writer who can translate complex product functionality into clear, useful customer education
- • You work effectively across Product, Support, Customer Success, and Implementation and can create order around fast-moving product changes
- • You bring a systems-oriented approach to problem-solving and have researched, built, and driven adoption of new processes
- • You can lead complex projects, set priorities, and delegate effectively while staying close to execution
- • You have experience mentoring, coaching, or informally leading others and are interested in growing as a formal people manager
- • You are organized, detail-oriented, and able to manage multiple content initiatives and deadlines at once
- • You are curious about AI-enabled ways of working and eager to turn useful experiments into repeatable practices
- • Experience producing multimedia learning content end to end, including scripting, video recording, and editing
- • Experience applying AI tools to improve the efficiency or scale of content operations and self-service documentation
- • Familiarity with HTML or CSS and tools such as Zendesk Knowledge, Notion, Fini, Camtasia, or Appcues
- • Interest in martech or creator-economy platforms
Benefits
- Offers Equity
- Flexible work model that combines both in-person and remote work
- Utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us
- Surprise meal stipends
- 15 days vacation
- Floating and set holidays
- Wellness allowance
- Paid parental leave
- Medical, dental, vision, life, and disability insurance
- A 401k (USA) plan
- Work from home stipend
Company Overview
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