Note: The job is a remote job and is open to candidates in USA. Bristol Myers Squibb is a purpose-driven biopharmaceutical company focused on discovering, developing, and delivering medicines for serious diseases. The Specialist, Global Operations, Scheduling & Cell Logistics manages patient treatment schedules and monitors the movement of materials through transportation, manufacturing, and distribution for cellular immunotherapy products. The role coordinates with internal and external partners, troubleshoots issues, and supports continuity across the patient treatment journey.
Responsibilities
- Schedule: 17:00 ET – 06:00 ET, Friday, Saturday, Sunday
- Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners
- Ensure business continuity between internal and external partners
- Monitor the Patient’s treatment journey from collection to infusion while potentially troubleshooting issues
- Monitor and triage requests and issues within the case management system
- Comply with and maintain training and good documentation practices
- Excellent verbal and nonverbal communications
- Ability to identify process improvements
- Highly self-motivated, self-aware, courteous, and professional
- Able to work independently and in groups
- Adaptable to the ever-changing business needs
- Exceptional customer service skills
- Skilled at managing high stress situations and able to de-escalate
- Strong sense of ownership and accountability
- A baseline understanding of a Cloud-based Customer Relationship Management (CRM) platform
Skills
- * Schedule: 17:00 ET – 06:00 ET, Friday, Saturday, Sunday
- * Excellent verbal and nonverbal communications
- * Ability to identify process improvements
- * Highly self-motivated, self-aware, courteous, and professional
- * Able to work independently and in groups
- * Adaptable to the ever-changing business needs
- * Exceptional customer service skills
- * Skilled at managing high stress situations and able to de-escalate
- * Strong sense of ownership and accountability
- * A baseline understanding of a Cloud-based Customer Relationship Management (CRM) platform
- * Bachelor's degree
- * Work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics
Benefits
- Additional discretionary incentive cash and stock opportunities.
- Wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability), subject to the terms and conditions of the applicable plans.
- U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.
- Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.
- Depending on eligibility, employees may also have access to paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
- Eligible employees enjoy an annual Global Shutdown between Christmas Day and New Year's Day.
- Remote-by-design work model.
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