Note: The job is a remote job and is open to candidates in USA. The client is a major process services provider to government health and human services agencies in the United States. The Customer Service Representative will respond to customer inquiries, document interactions, resolve problems, perform accurate data entry, and follow established procedures while working remotely from Texas.
Responsibilities
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
- Follow standard operating procedures to ensure consistency and accuracy
- Address customer’s inquiries and resolve problems to ensure that appropriate changes are made
- Refer unresolved customer grievances to designated departments for further investigation
- Communicate with supervisor regarding any potential needs or concerns
- Perform data entry accurately
- Perform other duties as assigned by management
Skills
- The candidate MUST be located in Texas
- Bilingual fluency in English and one of these commonly spoken languages : Spanish, Japanese, Laotian, Mandarin, Cantonese, Cambodian, Korean, Vietnamese, Tagalog, Hmong, Tagalong and Armenian
- Work schedule: Must be available 9AM to 9 PM CST, Monday through Friday
- The client MUST have their own Laptop/ computer to work REMOTELY
- Wired internet connection from computer to router or modem (Download – 20 Mbps minimum & Upload – 5 Mbps minimum)
- High school diploma or GED required
- Ability to maintain confidentiality and security of all information
- Ability to comply with current and updated policies and procedures
- Ability to interact courteously and effectively with a diverse population; cultural competency
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline oriented work environment
- Ability to successfully execute many complex tasks simultaneously
- Ability to work as a team member, as well as independently
- Proficient in the use of Microsoft Office products
- Must be able to remain in a stationary position for an extended period of time
- Associate degree is preferred
Benefits
- 100% remote work arrangement
- 6 months+ temp-to-hire employment opportunity
Company Overview