Note: The job is a remote job and is open to candidates in USA. Rainforest Trust is a nonprofit organization dedicated to safeguarding tropical habitats and endangered species through conservation efforts. The Philanthropy Operations Coordinator will provide essential operational support to the Philanthropy department, managing donor data integrity, streamlining workflows, and enhancing donor engagement.
Responsibilities
- Maintaining accurate donor and fundraising data
- Serving as the primary administrative and clerical support for planned giving/estate administration
- Managing audience selection and segmentation strategy in close coordination with Marketing and Fundraising
- Coordinating operational workflows and administrative processes that support excellent, service-oriented donor engagement
- Developing, maintaining, and improving operational processes, documentation, and team resources
- Acting as a trusted operational partner within and across departments
Skills
- Experience maintaining records within a CRM or constituent database
- Keen attention to detail and data quality/hygiene
- Thorough understanding of data privacy and confidentiality
- Experience communicating with and supporting donors on the phone or via email
- Strong project coordination and prioritization skills
- Highly proactive, with the ability to follow up and track work through bottlenecks and delays
- Experience supporting fundraising or nonprofit operations teams
- Experience with pulling reports out of a database or platform
- Experience in Excel or manipulating spreadsheets
- Ability to prioritize communication and consistent follow-through
- Clear technical written communication
- Ability to document, process and maintain updated SOPs
- Experience supporting knowledge management and resource development for internal teams
- A service-minded attitude internally and externally
- Ability to manage multiple recurring processes simultaneously
- Comfortable seeking out differing perspectives and incorporating into practical solutions
- Experience working with legal, estate, or planned giving documentation or paperwork and interpreting for actionable next steps
- A demonstrated commitment and enthusiasm for Rainforest Trust's mission and respect for our core values: Partner for Impact; Respect & Empower People; Act with Integrity & Transparency; Lead with Data; Invest Efficiently
- Experience using AI in service of more efficient workflows
Benefits
- Full-time, salaried, exempt
- Remote USA
- Part-time office space may be available in Washington DC
- Occasional national and/or international travel may be required for organizational meetings and other events
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