Note: The job is a remote job and is open to candidates in USA. Serán BioScience is focused on driving new customers and business growth within the pharmaceutical industry. The Director of Business Development will develop client relationships, manage communications, and drive new business opportunities to enhance customer service support and strengthen existing relationships.
Responsibilities
- Generate new leads and opportunities leveraging Serán’s and the incumbents network
- Build solid, trusting, and measurable relationships with clients and companies while developing a complete understanding of client needs
- Participate in client visits, regional and national trade shows, and conferences as required
- Manage both Serán’s existing pipeline and new business opportunities
- Manage communications between customer and internal teams and assist with management of team activities assigned to each of your customers
- Work with various internal stakeholders (e.g., Executive, Tech Ops, Project Mgmt, etc.) to build client relationships and improve customer results
- Contribute to the development of proposals and presentations for new business development materials
- Adeptly present Serán’s capabilities and value proposition to new clients
- Negotiate agreements as part of a team with BD, corporate, and legal leadership, including CDAs, MSAs, and commercial supply agreements
- Resolve client issues, complaints and anticipate key account improvements by way of project management guidance and outreach
- Identify market trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
- Participate in site management team and planning meetings, including setting objectives and strategies as well as take accountability for implementation and results
- Support the broader BD team in developing new service offerings and analyzing market trends
- Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
- Responsibilities may increase in scope to align with company initiatives
- Additional related duties as assigned
Skills
- Excellent verbal and written communication skills
- Excellent interpersonal, business, and customer service skills
- Excellent organizational skills and attention to detail
- Excellent negotiation skills, with ability follow-through on customer contracts/management
- Excellent time management skills with a proven ability to meet deadlines
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
- Proficient with CRM, Office and other related software
- Minimum requirement of a Bachelor's degree in a related scientific discipline
- 5+ years of experience in pharmaceutical industry
- 2+ years of experience in a client-facing capacity is ideal but additional training can be provided
- Track record of technical leadership, including technical conference and client presentations
- Approximately 25% travel required, and at times > 50% may be required
- Travel will be domestic, with potential for international travel
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift to 15 pounds at a time
Benefits
- Serán employees accrue over four weeks of paid time off annually.
- Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period.
- Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions.
- Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage.
- An Employee Assistance Program provides support for all things related to our employees’ wellbeing.
- Access to pet insurance.
Company Overview