Note: The job is a remote job and is open to candidates in USA. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic portfolio of resort and travel brands. The Business Operations Coordinator is responsible for performing all facets of the operations department, including guest reception, customer service, and administrative support, ensuring adherence to company procedures.
Responsibilities
- Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
- Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
- Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
- Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department (20% time)
- File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)
- Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
- Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)
- Performs other duties as needed
Skills
- High School Diploma
- Computer Skills Required
- Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)
- Proficient in Microsoft Word
- Proficient in Microsoft Outlook
- Proficient in Microsoft Excel
- One year of general office experience
- One year of customer service experience
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Company Overview