Note: The job is a remote job and is open to candidates in USA. 11:11 Systems is looking for an experienced Technical Project Manager, Cloud Integrations to ensure a positive customer experience during cloud integrations and migrations. The role involves coordinating multiple projects, managing customer relationships, and driving successful outcomes through effective problem resolution and communication.
Responsibilities
- Coordinate multiple, simultaneous deployment and migration projects of customers into 11:11 Systems with limited guidance
- Complete project deliveries ensuring milestones, timelines and budgets are met and that successful customer outcomes are achieved
- Provide complete ownership and deliver support services to meet customers commitments
- Follow 11:11 Systems project management practices and apply good common sense to each project utilizing the appropriate tools for each scope of work
- Establish and enforce processes and best practices for cloud migrations
- Own ticket escalation processes and ensure it is followed consistently
- Establish support best practices and refine support management framework as needed
- Identify potential risks or gaps and mentor members across the cloud integrations organization
- Inform key stakeholders on project needs and trends and provide recommendations on ongoing integration needs
- Manage and refine existing tools and automation used for service operations
- Collaborate with internal teams on migration requirements for new or existing services
- Ensure customer and internal staff expectations are aligned by accurately communicating milestones and deliverables to all parties involved
- Foster communication and transparency amongst all teams involved in the delivery of projects, including customers
- Collaborate with vendors for integration needs
- Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner
- Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments
- Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values
- Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
- All other duties as assigned
Skills
- Associate's degree in project coordination or 5+ years of related work experience
- Experience managing technical projects across teams in an organization
- Highly developed analytical and problem-solving skills
- Excellent attention to detail, team player
- Results oriented and organized with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
- Must be legally eligible to work within the assigned country without visa sponsorship
- ITIL experience preferred
Benefits
- Comprehensive healthcare plan options
- Retirement plan with company match
- Life, other supplemental insurances
- Paid time off and company holidays
- New Parent Leave
- Wellness programs
Company Overview