Note: The job is a remote job and is open to candidates in USA. Radiology Partners is a leading physician-led radiology practice serving hospitals and healthcare facilities across the United States. The Workforce Management Analyst will forecast staffing needs, monitor real-time workforce performance, optimize schedules and resource coverage, and provide analytical reports to leadership. The role also partners with management and cross-functional teams on workforce planning and operational improvement projects.
Responsibilities
- Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure adequate resource coverage across multiple sites
- Monitor real-time performance, manage schedules, call queues, attendance, and schedule adherence to meet service level goals
- Optimize workforce efficiency by adjusting staffing plans, approving PTO requests, and coordinating shift, vacation, and holiday scheduling
- Generate daily, weekly, monthly, and annual forecasts and provide performance reports and analytical insights to leadership
- Partner with management and cross-functional teams to support workforce planning, operational improvements, and special projects
Skills
- With 3+ years of workforce management experience in a contact center environment
- Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs)
- Strong analytical, problem-solving, critical thinking, and root cause analysis skills, with experience in performance reporting and quality assurance
- Excellent organizational, communication, and multitasking abilities, with strong attention to detail and the ability to work independently or collaboratively in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook) and flexibility to work varying shifts, including evenings and weekends as needed
- Bachelor's degree in Business or a related field preferred
Benefits
- Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
- Compensation Reviews
- Career Growth Opportunities
- Flexible Remote Schedules
- Generous PTO Plans
- Paid Holidays
- This role is also eligible for an annual discretionary bonus.
- Health & wellness coverage options, subject to eligibility requirements
- 401k benefits, subject to eligibility requirements
- Family planning benefits, subject to eligibility requirements
- Telehealth benefits, subject to eligibility requirements
Company Overview
Company H1B Sponsorship