Note: The job is a remote job and is open to candidates in USA. Accenture is a global professional services company helping organizations build digital capabilities, optimize operations, and use technology, data, and AI to drive value. The Training & Performance Support Developer designs and delivers workforce education programs, onboarding curricula, e-learning, job aids, and continuing education for employees and contractors. The role partners with stakeholders, facilitates training, applies AI and Microsoft tools, and measures learning outcomes to improve workforce performance.
Responsibilities
- Design and develop end-to-end educational programs, bootcamps, and onboarding curricula tailored to the needs of employees and contractors
- Create engaging, multi-format training materials including instructor-led training (ILT), virtual ILT (vILT), e-learning modules, quick reference guides, job aids, videos, and assessments
- Apply adult learning principles and instructional design methodologies to ensure training is effective, scalable, and measurable
- Maintain a curriculum library, ensuring content remains accurate, current, and aligned with offering updates, regulatory changes, and organizational priorities
- Collaborate with offering managers, SMEs, operations leads, and Business Partners to conduct training needs assessments and identify skills gaps across the workforce
- Translate complex operational and domain-specific content into clear, accessible learning experiences appropriate for diverse learner audiences
- Build and maintain strong relationships with internal stakeholders, acting as a trusted educational advisor across multiple business functions
- Facilitate live and virtual training sessions, bootcamps, and workshops for employees and contractors across US-based remote and dispersed teams
- Adapt facilitation style and content delivery to meet the needs of varying learner experience levels, roles, and schedules
- Coordinate logistics for training events, including scheduling, communications, materials preparation, and post-training follow-up
- Champion the responsible use of AI and Microsoft productivity tools (e.g., Microsoft 365, Teams, SharePoint, Copilot, Claude, ChatGPT) to modernize learning content development and delivery
- Leverage AI-assisted tools to accelerate course authoring, generate draft content, personalize learning pathways, and analyze learner performance data
- Maintain a continuous learning mindset around emerging EdTech, AI tools, and learning innovations identifying opportunities to improve speed, quality, and learner outcomes
- Track key learning metrics (e.g., completion rates, assessment scores, learner satisfaction, on-the-job performance impact) to evaluate program effectiveness. Will work with the Senior Manager to establish baseline metrics and reporting frameworks within the first 90 days
- Apply data-driven insights to continuously refine and improve training programs in collaboration with offering and operations stakeholders
- Contribute to the development of a learning culture by sharing best practices, facilitating knowledge-sharing sessions, and mentoring peers in educational approaches
- Develop targeted onboarding and continuing education programs for contractor populations, ensuring alignment with service delivery standards and compliance requirements
- Partner with workforce management and vendor teams to align contractor training with performance expectations across offerings
Skills
- A minimum of 3 years of professional experience in a combination of customer service, client-facing, education, training, or instructional facilitation roles
- A minimum of 1year of experience translating customer, client, learner, or stakeholder feedback into actionable recommendations or improvements to programs, processes, training, or learning experiences
- Bachelor's degree in Education, Instructional Design, Learning & Developmen
- Proficiency in Microsoft 365 suite including Teams, SharePoint, PowerPoint, Word, Excel, and OneNote
- Strong written and verbal communication skills with the ability to present complex information clearly to diverse learner audiences
- Confident virtual facilitator delivering engaging remote training sessions across dispersed, US-based teams
- Ability to tailor messaging and content tone for varying audiences from new contractor onboarding to experienced professional upskilling
- Adept at managing multiple concurrent training initiatives in a fast-paced, matrixed environment with competing priorities
- Ability to work independently with minimal supervision while collaborating effectively across cross-functional teams
- Strong organizational skills with attention to detail in curriculum documentation, version control, and program governance
- Proactive self-starter who takes initiative, seeks continuous self-improvement, and applies structured thinking to solve learning challenges
- Passionate about workforce development and committed to creating learning experiences that drive real performance outcomes
- Adaptable and resilient — comfortable navigating ambiguity, organizational change, and evolving business priorities
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
- Practical, consistent use of AI assistants (e.g., Microsoft Copilot, generative AI tools) to accelerate content creation, draft materials, and personalize learning pathways — with sound judgment and quality control
- Ability to translate learning objectives into clear AI prompts and iterate quickly to produce accurate, high-quality training outputs
- Curiosity, structured thinking, and willingness to challenge traditional content development approaches in favor of faster, higher-quality methods
- Willingness to develop Microsoft Copilot proficiency preferred
Benefits
- Remote work arrangement
- Medical coverage
- Dental coverage
- Vision coverage
- Life coverage
- Long-term disability coverage
- A 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
Company Overview