Note: The job is a remote job and is open to candidates in USA. ABC Legal Services coordinates a nationwide network of independent process servers who deliver legally required documents. The Regional Operations Manager will own marketplace operations across Arizona and Texas, balancing supply and demand, managing regional performance, responding to incidents, running pilots, overseeing budgets, and directly managing W2 staff.
Responsibilities
- Supply and demand balance across AZ and TX — identifying coverage gaps, recruiting new process servers, setting dispatch strategy, and growing server capacity in your priority markets
- Early problem detection — spotting where performance is slipping and diagnosing the root cause before it appears on a formal scorecard
- Relationships with the region's highest-volume servers — you're the face of ABC in-market, not a name on an email chain
- Root cause analysis — when something's off, you define the actual problem and bring a recommended fix, not just a flag
- Incident response for your region — app outages, dispatch bottlenecks, weather disruptions — you're the real-time point of contact for the network and leadership
- Marketplace pilots — running in-market tests, tracking real results, and reporting back fast and honestly, in partnership with project managers
- Regional incentive budget, within limits set with your Sr. Director — you flag overspend before finance does
- Regional performance reporting — coverage gap closure, service-level attainment by tier, and overall market health
- Direct management of W2 (full-time employee) staff on your team, including approving timecards and running performance reviews
- Feeding what you learn back incentive design, dispatch rules, and pay structures improve across ABC's other markets
Skills
- While this is a remote position, frequent travel to AZ or TX is expected
- You've owned a local market, territory, or region for a gig, delivery, or field-service business — ideally one that was underperforming when you took it on
- You've balanced supply and demand yourself, combining what you see in-market with data you collected
- You've coached someone in a frontline or contract role to a real improvement in performance, and can talk specifically about how
- You've managed full-time (W2) employees through the formal parts of the job: timecards, performance reviews
- You want to run experiments, iterate fast, and scale what works
- You want to be on the ground in the market — this is not a remote strategy seat, even though the role is remote-eligible
- Experience owning a local market, territory, or region in a marketplace, gig, or field-operations environment
- A self-starting data habit: you pull your own numbers rather than wait for a report, and you know what to ask next when you look at a dispatch or service-level dashboard
- Comfortable partnering with project managers to scope and execute in-market initiatives
- At least one direct report you can speak to specifically — not just headcount, but how you coached them
- Strong written communication — leadership shouldn't have to chase you for a market-health update
- Schedule: Full-time, Monday–Friday
- Travel: ~20%
- Location: Remote, but must reside in Arizona or Texas
- This position is remote, but you must be located in Arizona or Texas
- Has run structured pilots with clear hypotheses and turned the results into something that scaled elsewhere
- SQL or dashboard fluency (Metabase, Looker, or similar) you want the underlying data, not a summary of it
- Comfortable in Jira (or similar) for scoping/tracking pilots, and in a tool like Intercom for network-facing communication
- Experience building in ambiguous environments where the playbook didn't already exist
- Has coached someone in a contract or hourly role and understands how that differs from managing an employee
Benefits
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off, 7 paid company holidays, 4 floating holidays/year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care and Dependent Care Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Pet Insurance
- Remote position; must reside in Arizona or Texas
Company Overview
Company H1B Sponsorship