Note: The job is a remote job and is open to candidates in USA. Alternative Technologies is a worker-owned cooperative that has been providing technology solutions to nonprofits and local businesses for over 35 years. The Technical Account Manager will establish and maintain strong relationships with clients, ensuring their technology supports their mission effectively.
Responsibilities
- Building and maintaining trusted client relationships as the primary point of contact
- Recommending technology solutions, preparing quotes, and supporting sales growth
- Partnering with internal technical and project teams to ensure successful service delivery
- Guiding clients through support, projects, billing, and service escalations
- Helping clients meet IT, cybersecurity, licensing and compliance best practices
- Developing technology roadmaps, including hardware lifecycle planning, cloud adoption, and security improvements
- Coordinating procurement, licensing, renewals, and vendor relationships
- Monitoring account health, profitability, and contract accuracy
- Occasionally helping connect clients with after-hours emergencies to a helpdesk technician
Skills
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Strong analytical and organizational skills, with the ability to manage multiple priorities, work independently, and follow through on commitments
- Ability to quickly learn new technologies and translate business and technical requirements into practical, well-scoped solutions
- Sound judgment in balancing best-practice technical recommendations with client budgets, timelines, existing environments, and long-term supportability
- Experience reviewing and refining technical documentation, scopes of work, and client-facing recommendations
- Strong attention to detail, documentation habits, and commitment to delivering high-quality work
- Professionalism, integrity, flexibility, persistence, and the ability to remain calm and effective in stressful situations
- Confidence, creativity, curiosity, and a desire to continuously improve processes, client outcomes, and organizational success
- Ability to collaborate effectively with clients, engineers, project managers, technicians, and colleagues from diverse backgrounds and perspectives
- A commitment to staying current with evolving technology, cybersecurity trends, and industry best practices
- A strong working understanding of cloud identity and collaboration platforms, including Microsoft 365 (Entra ID, Exchange Online, SharePoint), Google Workspace, and Box
- A strong working understanding of authentication and access control, including Entra ID / Azure AD configuration, Conditional Access, SSO, and MFA
- A strong working understanding of enterprise cloud administration, including user lifecycle management, permissions, and security best practices
- A strong working understanding of hybrid and legacy environments, including Windows Server domain architecture and Active Directory synchronization
- A strong working understanding of email platforms, including Microsoft Exchange Online and Google Workspace, common administration tasks, troubleshooting concepts, and migration planning
- A strong working understanding of virtualization and infrastructure concepts
- A strong working understanding of network and security fundamentals, including TCP/IP, DNS, VLANs, QoS, WAN failover, and firewall technologies (SonicWall, Fortinet, Ubiquiti UniFi)
- A strong working understanding of backup and disaster recovery, including StorageCraft ShadowProtect, Axcient, and recovery planning
- A strong working understanding of security and endpoint tooling, including Duo MFA, Huntress EDR and ITDR, and password management tools such as Bitwarden
- A strong working understanding of MSP systems and workflows, including Microsoft 365 for Business licensing
- A strong working understanding of Apple device and identity management, including Addigy and Apple Business Manager
- A strong working understanding of vendor and licensing workflows, including purchasing through TD Synnex or Pax8
- Experience working with nonprofit organizations and/or in a Managed Service Provider (MSP) environment is strongly preferred
- Experience with the ConnectWise ecosystem is a plus
- TechSoup is a plus
Company Overview