Note: The job is a remote job and is open to candidates in USA. Asurion is a company that fosters a culture of innovation and growth, seeking a Staff Software Engineer to lead technical efforts in their Generative AI Engineering team. This role involves providing technical leadership for scalable systems, driving architecture and code quality, and collaborating with various teams to enhance customer service AI capabilities.
Responsibilities
- Build and own core platform capabilities, user-facing experiences and backend services— delivering end-to-end features from requirements to production
- Drive architecture and technical direction for integration-heavy systems, helping the team make durable decisions around scalability, reliability, maintainability, and operational safety
- Own reliability and production-grade behavior, including safe shutdown and edge-case handling, and proactively debug issues across distributed systems
- Build secure, compliant integrations and user experiences, including stronger validation, security hardening, and privacy-minded product changes
- Deliver user-facing UX improvements that reduce friction and increase clarity, ensuring internal and external tools are fast, intuitive, and accessible
- Collaborate cross-functionally and drive projects to completion, partnering with Product, QA, Design, and other engineering teams to deliver roadmap items and high-severity fixes
- Raise engineering standards through code review and technical mentorship, setting patterns for maintainability, observability, and robust integration design
Skills
- Ability to write extendable, maintainable, and traceable code, with clear boundaries and clean abstractions in integration-heavy codebases
- Strong full-stack experience, with deeper strength in backend and platform development and comfort contributing to UI work to deliver complete features.—ideally using Node.js, React, and TypeScript and/or Python—to deliver complete features
- Experience with real-world integrations, including webhooks, third‑party APIs, 'installation/configuration' flows, and robust handling of failures and edge cases
- Event‑driven architecture expertise, including Kafka (or similar) producers/consumers, delivery guarantees, and designing for operational safety in distributed systems
- Solid grounding in computer science fundamentals, including data structures, algorithms, and software design, and the ability to apply that knowledge to production systems
- Strong experience with non‑relational databases such as MongoDB and familiarity with in‑memory tools such as Redis, including practical indexing and query design
- Good understanding of common cloud‑native architectural and code design patterns, and how they impact reliability, scalability, and cost
- Comfort with production operations and observability, using logs, metrics, and traces to diagnose issues and guide improvements
- Great sense of ownership and productive autonomy, with good discernment around trade‑offs between speed and quality, especially under time pressure
- Ethical decision‑making and user‑first thinking, consistently putting the end user at the center of technical and product decisions
- Respect for all people, an open mind, and an open heart. We pride ourselves on building inclusive environments because it's the diversity of thought that builds great products
- Good familiarity with AI Coding Agents and how to leverage them to build reliable software: Claude Code, Cursor, or similar tools
- 3+ years of experience as a Full Stack or Backend Developer preferably with JavaScript/TypeScript focus
- 3+ years of experience building web applications deployed to a cloud environment
- Bachelor's degree in Computer Science or related field
Benefits
- Location: hybrid in Nashville, TN, Sterling, VA, Bay Area hub or REMOTE
- RemoteType: Remote, USA
Company Overview
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