Note: The job is a remote job and is open to candidates in USA. Koalafi is a company focused on transforming the financing experience, and they are seeking a Bilingual Customer Service Representative to provide exceptional service to their growing customer base. The representative will manage customer relationships through proactive contact, address inquiries, and help shape the future direction of the company.
Responsibilities
- Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
- Own Koalafi operational knowledge to provide sound answers when customers have questions
- Resolve inbound inquiries and issues independently and escalate as needed
- Initiate contact with customers in order to resolve account issues
- Proactively identify any trends in customer issues and synthesize feedback to share with management team
- Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants
Skills
- 1-2 years of experience in a fully remote, customer service role
- Excellent verbal and written communication skills
- Experience proactively identifying trends in customer issues and surfacing to the right internal stakeholders
- Detail oriented and attentive to customer needs, addressing challenges with a positive attitude
- Proficiency with the Microsoft Office Suite (Excel/Word/Outlook)
- Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms
- Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
- Proven ability to work autonomously in a remote setting, adapt quickly to new information, effectively manage a high-volume workload, and exercise sound judgment in knowing when to seek guidance
- You have a reliable internet connection and a quiet, private workspace where you can take calls and Zoom meetings without distraction and discuss sensitive customer details
- Strong Spanish language skills, including the ability to speak fluently and communicate clearly in professional settings
- Proficiency in reading and writing in Spanish, with accuracy in grammar, vocabulary, and comprehension
- Ability to effectively use Spanish in both verbal and written communications to perform essential job duties
- Available to work nights and weekends
Benefits
- Operations bonus incentive
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs
Company Overview