Note: The job is a remote job and is open to candidates in USA. Howard University is seeking a Program Manager for the Marriott – Sorenson Center. This role involves overseeing student engagement and donor relations while managing program operations and developing professional opportunities in hospitality and tourism industries.
Responsibilities
- Confers with students to help them understand and make decisions regarding academic planning, career planning, and personal success in hospitality and tourism related industries
- Manages program calendar and scheduling, ensuring a cohesive and progressive experience for students
- Industry facing responsibilities including but not limited to student association advisement
- Assist Executive Director with stewardship and donor relations
- Guides the overall direction of the programing, maintaining an awareness of business and educational trends, student and sponsor needs, and Howard University operations
- Develops professional development opportunities for students through partner, sponsor, faculty and institutional support
- Maintains contact with industry stakeholders and attends and presents at conferences
- Earns and maintains industry certifications from CoStar, HFTP and PCMA with ability to certify students
- Maintains accurate data for reports and informed decision-making
- Monitors and analyzes data related to the program, identifying progress toward goals and objectives and implementing necessary program adjustments
- Collects and organizes key performance indicators for programmatic reporting
- Provides comprehensive student support including direction to appropriate resources for socio emotional well being
- Maintains knowledge on hospitality industry trends and partners with academic leadership to ensure continuity within Center programming
- Develops evaluation criteria to support ongoing research regarding program impact including retention, graduation, professional placement rates and overall academic
- Maintains an ongoing awareness of student successes and needs through regular consultation with students and related faculty, review of student performance, and observation
- Is proactive in working with academic administrators and students to address student needs and concerns
- Coordinates early arrival programs to help acclimate and introduce students to college and the program
- Develops early intervention models for students with identified needs or performance challenges
- Works with the Office of Admissions to identify potential students for the program
- Provides consistent support in the implementation of all aspects of Special Programs, including Career Counseling course, Freshman Orientation, and recruitment events
- Supports fundraising and resource development efforts to ensure program continuity and design
- Develops and maintains relationships with all relevant colleges and centers for programmatic and recruiting efforts
- Performs other duties as assigned
Skills
- Bachelor's degree in related field of business, hospitality, education, communication, social science or counseling
- Five (5) to seven (7) years of demonstrated leadership experience in an academic support, talent development, acquisition, recruitment or a related department within a university or corporate environment
- Prior hospitality experience in operational capacities
- Hospitality association experience and or membership
- Existing relationships with key influencers within the hospitality industry
- Excellent interpersonal skills and the ability to establish and maintain positive working relationships
- Excellent organizational and communication skills
- Must be able to write and present speeches and write and proofread reports
- Highly developed and effective interpersonal skills; knowledge of organizational and individual behavior and performance
- Ability to establish and maintain effective work relationships with faculty, staff, students, partners, and the community
- Knowledge of academic environment and instructional methods
- Knowledge of spreadsheet statistical and relational database software and applications
- Knowledge of statistical methods and their application to presentation of meaningful reports
- Knowledge of various CRM platforms and social media
- Ability to use standard computer-based programs associated with college and university academic record keeping in a windows operating system
- Ability to establish and maintain effective and harmonious working relationships with staff, faculty, students, University officials, and the general public
- Competence in both oral and written English to communicate in a clear and concise manner
- Experience in higher education with keen insight into HBCUs
- Master's degree preferred in related field hospitality and tourism, higher education or organizational leadership
Benefits
- Comprehensive medical, dental, and vision insurance, plus mental health support
- PTO, paid holidays, flexible work arrangements
- Competitive salary, 403(b) with company match
- Ongoing training, tuition reimbursement, and career advancement paths
- Wellness programs, commuter benefits, and a vibrant company culture
Company Overview
Company H1B Sponsorship