Note: The job is a remote job and is open to candidates in USA. Harvey is transforming how legal and professional services operate by combining AI and a robust platform. As a Senior Product Operations Manager, you will connect Product, Engineering, and Go-to-Market teams to turn strategy into execution, enhancing the product lifecycle and driving impact for legal teams.
Responsibilities
- Ensuring teams have the information they need to make great decisions
- Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
- Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
- Create high-leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post-GA
- Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
- Build reliable run-of-business systems that scale as Harvey grows — launch calendars, intake frameworks, RACI structures
- Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
- Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
- Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
- Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
- Maintain cross-team roadmap visibility that keeps GTM, Legal, and leadership aligned on what's shipping and why
- Optimize operational workflows to ensure agility and scalability as the company grows
Skills
- 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company
- You've built processes and programs from scratch and scaled them thoughtfully — not just inherited and maintained them
- Experience working with AI-native products, ideally in a domain where model quality and output reliability are central to the user experience
- Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs
- Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
- Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment
- You're a natural bridge builder: fluent in strategy, comfortable in the weeds, and skilled at creating clarity where none exists. Ambiguity doesn't slow you down — it's where you do your best work
Benefits
- Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [ here ].
- Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Company Overview
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