Note: The job is a remote job and is open to candidates in USA. Ring Power Cat is a leading Caterpillar dealer in Florida, dedicated to customer service. The Inside Sales Advisor - Parts role focuses on maintaining customer relationships, ensuring order accuracy, and supporting business initiatives.
Responsibilities
- Maintains company standards in housekeeping and contamination control
- Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt
- Supports key business initiatives such as freight recovery, service charge reduction, returns and collections
- Assist customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log)
- Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum
- Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact "Trusted Partner" relationship
- Performs other duties as assigned
Skills
- High School diploma or GED
- 1-2 years of experience
- Maintains company standards in housekeeping and contamination control
- Greets customer promptly and professionally
- Identifies order accuracy and captures appropriate customer signatures upon receipt
- Supports key business initiatives such as freight recovery, service charge reduction, returns and collections
- Assist customer in a consultative manner to provide best solution while determining urgency, including 'Need by Date' and accurately capturing pertinent data (call log)
- Knowledgeable on CAT and other Prime Product lines
- Stays current on all informational resources and training curriculum
- Clear communication with customer on processing, tracking and completion of orders
- Relays pertinent customer information to management that could impact 'Trusted Partner' relationship
- Performs other duties as assigned
- Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace
- Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources
- Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace
- Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood
- Uses feedback to verify effective and accurate communication has occurred
- Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication
- Adapts to changing business needs, conditions, and work responsibilities
- Adapts approach, goals, and methods to achieve solutions and results in dynamic situations
- Recovers quickly from setbacks, and finds alternative ways to reach goals or targets
- Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation
- Remains calm under stress
- Can effectively handle several problems or tasks at once
- Controls response when criticized, or provoked
- Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support
- Develops and maintains positive relationships
- Considerate and discreet in handling challenging, awkward or tense interpersonal situations
- Takes appropriate action to resolve issues without requiring direction
- Seeks out others involved in a situation to learn their perspectives
- Makes difficult decisions in a timely manner
- Is willing to make decisions in difficult or ambiguous situations, when time is critical
- Demonstrates concern for satisfying external and/or internal customers
- Responsive, quickly and effectively addresses customer concerns or problems
- Assures customers he/she is willing to work with them to meet their needs
- Presents a cheerful, positive manner with customers
- Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations
- Remains focused, does not get bogged down in unnecessary detail
- Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events
- Demonstrated concern to be responsible, reliable, and trustworthy
- Maintains commitments
- Respects the confidentiality of information or concerns shared by others
- Is honest and forthright with people
- Takes personal responsibility for the quality and timeliness of work
- Punctual, follows instructions, policies, and procedures
- Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs
- Able to easily and effectively comprehend, speak and write in the English language
- Basic phone and email knowledge and etiquette
- Warehouse operations experience
Company Overview