Note: The job is a remote job and is open to candidates in USA. Bold Orange is a customer experience company focused on creating authentic connections across the customer lifecycle. The Senior Analyst will lead end-to-end analytics for client projects, including data preparation, exploration, modeling, visualization, and presenting actionable customer experience insights and recommendations.
Responsibilities
- Analyze integrated marketing and customer journey datasets to understand the drivers of success/failure in the context of client strategy and develop clear recommendations for a non-technical audience
- Enrich and analyze clients’ transactional data to understand what drives customer value, how purchasing patterns are shifting over time, and what levers they can pull to maximize customer loyalty and lifetime value
- Explore and learn to leverage new analytics datasets and tools, helping clients understand how they can support insights and optimization
- Design, build, and train clients to understand reporting, dashboards, and performance insights for ongoing client delivery (Data Studio, PowerBI, Tableau, PowerPoint)
- Present and discuss analysis with internal stakeholders and clients, including adapting content for different audiences
- Build and maintain data architecture documentation to ensure clarity across teams on what datasets are canonical and where they come from
Skills
- At least 5 years' domain experience within marketing, retail, or customer analytics or a related field
- Experience with data analysis & visualization tools including Tableau, PowerBI, Data Studio or similar
- Experience with deep analysis of customer & transactions data, including segmentation, customer lifetime value (LTV), churn/loyalty risk analysis, propensity modeling, etc
- Experience using AI tools (including skills / agents) to accelerate data analysis, code generation, or insight development
- Bachelor's degree in business, analytics, data science, economics, social sciences, or related discipline with exposure to statistical / quantitative analysis
- Working knowledge of SQL and Python for analytics and data warehouses (Snowflake, Databricks, AWS Redshift, BigQuery, etc.)
- Ability to thrive in a highly collaborative, cross-functional environment where analytics supports and works closely with tech, strategy, and client teams
- Innately curious and desire to learn new skills and new tools
- Excellent communication skills – verbal and written. This is a client-facing analytics role
- Experience using analytics to persuade business stakeholders to change practices, make new investments, and/or shift priorities
- Experience with digital experience analytics tools including Google Analytics, Google Ads, Meta Ads, TikTok Ads, and/or SEMRush
Benefits
- Eligible employees can access medical, dental, and vision insurance.
- Eligible employees can access virtual mental health support.
- Eligible employees can access Health Savings and Flexible Spending Accounts, including dependent care.
- Eligible employees can access infertility and critical illness benefits.
- Eligible employees can access a 401(k) with generous 6–10% employer contribution.
- Eligible employees can access paid parental leave.
- Eligible employees can access tuition reimbursement.
- Eligible employees can access free parking and commuter support.
- Remote work arrangement.
Company Overview
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