Note: The job is a remote job and is open to candidates in USA. AutoNation is a large automotive retailer offering vehicles, financing, parts, maintenance, and repair services through its dealership network. The After-Sales Analyst supports dealerships and the broader After-Sales Team by configuring operational tools, analyzing store performance, preparing management reports, and supporting excellent customer experiences.
Responsibilities
- Interact with all parts of the organization, from store personnel and leadership to assorted corporate departments (Operations, Marketing, IT, Data Analytics)
- Work with stores to support configuration changes to assorted tools
- Analyze store performance and prepare reports for management
- Prepare special reports by collecting, analyzing, and summarizing information and trends
- Contribute to team effort by accomplishing related results as needed
- Other duties as assigned
Skills
- High school diploma required
- Knowledge of and experience in automotive service, primarily in the dealership space
- Excellent communication skills, both written and verbal
- Basic knowledge of Excel with the ability to learn quickly
- Some knowledge of CDK and assorted After-Sales tools
- Experience in customer service/support, with an understanding of the importance of the “internal customer”
- 2–5 years of automotive experience
Benefits
- Competitive compensation and 401k matching
- Insurance plans (health, dental, vision) and maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access to deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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