Note: The job is a remote job and is open to candidates in USA. Tuesday Health is a value-based palliative care provider group transforming serious illness and end-of-life care through community-based services. The Program Manager, Digital will own the execution, operational performance, and growth of the myTuesday patient digital access program, managing vendors, workflows, inventory, performance metrics, operational readiness, and cross-functional issue resolution.
Responsibilities
- Own the day-to-day execution and operational performance of the myTuesday program, maintaining visibility across device deployment, replacements, returns, inventory, and other workflows managed by our vendor partners
- Serve as the primary day-to-day owner of key vendor relationships, establish clear expectations, monitor performance, address issues, and hold partners accountable for delivering against program needs
- Translate program goals and priorities into operating plans, processes, and measurable actions in partnership with Product and Operations
- Monitor inventory, utilization, and anticipated patient demand to forecast future needs, proactively address capacity risks, and ensure the program is prepared to support growth
- Establish and maintain visibility into key measures of program health, including patient adoption and utilization, inventory, vendor performance, and operational effectiveness
- Use program data and operational insights to identify trends, risks, and opportunities and drive actions that improve program performance and outcomes
- Partner with Product and Operations to strengthen, standardize, document, and, where appropriate, automate the operational workflows that support myTuesday
- Drive operational readiness for changes or expansion of the myTuesday program, ensuring teams, vendors, processes, and supporting resources are prepared for successful implementation
- Identify operational issues and process gaps, determine appropriate next steps, and coordinate across teams to drive timely resolution
- Periodically assist patients with device setup or troubleshooting, using direct patient feedback and experience to identify opportunities to improve program operations and the patient experience
- Support additional program management and cross-functional initiatives within the Product organization based on organizational priorities
Skills
- Bachelor's degree required
- 3+ years of professional experience in program management, business operations, product operations, healthcare operations, project management, or a related field
- Demonstrated ability to independently manage programs, processes, or operational workstreams and drive work from planning through execution
- Strong organizational and project management skills, with the ability to manage multiple priorities, dependencies, and stakeholders
- Strong problem-solving skills and the ability to identify operational gaps, develop practical solutions, and drive issues through resolution
- Comfort working with data and reporting to evaluate program performance, identify trends, and inform operational decisions
- Strong written and verbal communication skills, with the ability to work effectively with internal stakeholders, external partners, and patients
- Strong sense of ownership and accountability, with the ability to proactively identify what needs attention and drive work forward
- Comfort working with technology and helping others navigate technical issues when needed
- Ability to operate effectively in a fast-paced environment where priorities, programs, and processes continue to evolve
- Preferably in business, healthcare administration, operations, technology, or a related field
- Experience in healthcare, digital health, healthcare technology, or technology-enabled services is preferred
Benefits
- Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
- Remote work with multiple onsite sessions each year to maximize collaboration and team building
- A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way
- Meaningful work each day; we care deeply about our mission, our patients, and each other
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