Note: The job is a remote job and is open to candidates in USA. ITX Corp. is a company focused on aligning people with business goals, and they are seeking an Operations Manager to drive the team's success. In this role, you will support and develop team members, enhance productivity, and ensure alignment with business objectives.
Responsibilities
- Coordinate improvements in team performance by providing the necessary structure, processes, support, and tools
- Actively participate in the onboarding process for new team members
- Conduct regular one-on-one meetings to understand team members' concerns, goals, and promote work-life balance
- Assess and improve performance, supporting team members' growth
- Participate in salary reviews and ensure smooth off-boarding processes
- Prepare the organization for the future by focusing on the current workforce
- Manage and execute resource management and allocation in collaboration with other stakeholders
- Perform resource planning, understand team members' skills, identify training needs, and develop growth plans
- Track and optimize team availability, ensuring time for rest and refreshment
- Assess work priorities, raise concerns and conflicts to the Functional Manager, and analyze metrics to avoid non-billable activities
- Ensure every team member has an enjoyable work experience at ITX
- Assign and track mandatory training, facilitate the creation of best practices, and help the team overcome obstacles
- Act as the primary contact for addressing internal needs, partnering with practice management (Global Talent, Architecture, Security, etc.), and coordinating cross-functional efforts
Skills
- Minimum Experience: Experienced
- People advocacy
- Data literacy: Understanding of complex data interpretation, collection, and creation
- Digital proficiency: Experience using technology to create and implement strategies, apply management practices, and track spending
- Excellent communication and presentation skills
- Excellent stakeholder management and developing good work relationships across the organization
- Good change management and project management capabilities
- Superb problem-solving skills
- Proficiency in English (oral and written competency)
- A good understanding of the many disciplines within HR (desirable)
- Business acumen: Understanding of the industry is desirable
Company Overview