Note: The job is a remote job and is open to candidates in USA. Hathiant LLC is seeking a Technical Writer / Business Analyst to support the Grants.gov Information Technology Services program for the U.S. Department of Health and Human Services. The role involves assessing business processes, documenting requirements, and creating technical documentation to enhance the user experience of the Grants.gov system.
Responsibilities
- Assess business processes and identify opportunities for improvement
- Document requirements from various departments and incorporate them into solutions for optimizing existing or new processes
- Collaborate with product, engineering, and customer success teams to ensure accurate, high-quality content
- Present findings and recommendations to cross-functional teams and management
- Prepare reports from stakeholder meetings and track implementation results
- Create easy-to-read technical documentation, manuals, and guides for product installation, operation, and service
- Break down complex concepts into clear, user-friendly language
- Maintain and update technical content to reflect changes in policies, processes, or products
- Work with subject matter experts to ensure accuracy and completeness of documentation
- Partner with product owners, operations, and technology teams to define scope, objectives, and requirements
- Provide requirements documentation, use cases, and design input for new or enhanced capabilities
- Manage project risks, timelines, and budgets when documenting solutions
Skills
- 5 years or more of related experience required
- Bachelors degree in information technology, computer science, or related preferred
- Grants.gov, GrantSolutions, or other federal grants management platforms
- Federal discretionary grants lifecycle, including funding opportunity posting, application package creation, applicant submission, agency download, forms, validations, and acknowledgements
- Public-facing government websites or shared service platforms with large user communities
- System-to-system interfaces supporting applicant systems, grantor systems, partner systems, or external federal integrations
- Federal forms development, Adobe/XDP/PDF forms, XML schemas, web forms, form validation, and Section 508 accessibility
- HHS, OMB, GAO, OIG, congressional data calls, federal stakeholder reporting, or executive-level federal communications
- Federal cloud, ATO, POA&M remediation, vulnerability management, disaster recovery, and operational continuity
- Certifications (optional): PDS, CAA, J6, SFDC, CISSP, CISA, ITIL
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