Note: The job is a remote job and is open to candidates in USA. Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and active-duty Military Spouses to the corporate culture. The M&D Customer Solutions Analyst Intern will provide world-class customer service and support to internal organizations and customers worldwide, engaging in hands-on job-skill training and experience.
Responsibilities
- Provide world class customer service for Oracle’s online venues using phone, email, chat, and co-browse
- Use Oracle applications to research customer inquiries and determine customer entitlement to products and services
- Provision license keys and passwords that activate or enable access to Oracle products
- Work cross functionally with company stake holders to develop procedures in support of evolving business needs
- Create and maintain process documentation and publish to content management systems
- Analyze trends and process performance through data collection and metrics
- Identify, evaluate, and report issues to management that impact the quality of outputs
- Manage customer feedback through department’s ISO-certified quality management system and contribute to continuous improvement initiatives
Skills
- Applicants are required to read, write, and speak the following languages: English
- Visa / work permit sponsorship is not available for this position
- US Veteran transitioning from active service or Military Spouse new to corporate experience preferred
- BA/BS college degree
- Technical aptitude; learns new technology quickly
- Proficient in English (writing and verbal)--multiple language skills a plus
- 1-2 years work experience--may include internship(s)
- Proficient in Excel, Powerpoint (HTML is a plus)
- Personal Drive - demonstrate a sense of urgency, motivation, and tenacity in achieving objectives
- Customer-Oriented - interprets and matches the customer's business needs to the capabilities of Oracle; balances customer needs with Oracle policy
- Communicates Effectively - conveys knowledge and credibility with effective structuring of ideas, opinions, and information, in writing and speaking
- Results Oriented - personally does what is needed to complete the work; learns new concepts and technology quickly; demonstrates persistence in the face of setbacks; delivers high quality results on time
- Problem Solving - demonstrates resourcefulness by exploring a range of alternatives and options to resolve problems; quickly recognizes new problems and develops solutions within appropriate time scales
- Decision Making - makes balanced and timely decisions with incomplete information; evaluates a number of different options and demonstrates the capacity to anticipate problems
- Planning and Organization - plans, coordinates, and monitors multiple activities while optimizing the use of resources to achieve a goal
- Adapts to Change - responds to change by demonstrating flexibility and working effectively in ambiguous situations
- Work with International Teams - seeks relevant information and involvement from other global teams and departments for projects in own area; develops working relationships with colleagues globally
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
Company Overview