Note: The job is a remote job and is open to candidates in USA. Buyers Edge Platform is a foodservice technology and services company, with Dine Technology providing outsourced accounting and technology consulting for restaurant operators. The Manager, Accounting Services Operations will lead and scale Back Office accounting services, overseeing operational performance, profitability, processes, and service delivery across U.S. and offshore teams.
Responsibilities
- Lead the daily operations of the Back Office Accounting Services function
- Establish priorities and ensure consistent execution across all client portfolios
- Own the operational performance, efficiency, and profitability of the service line
- Manage workload, staffing, capacity, and resource allocation to maximize productivity and client service
- Monitor operational, quality, and financial performance metrics and implement improvements where needed
- Develop, document, and continuously improve processes, SOPs, workflows, quality standards, and training materials
- Evaluate existing systems and workflows, identify opportunities for improvement, and implement scalable operational solutions
- Design and implement the operational framework required to support new services, revenue streams, and business initiatives
- Lead operational improvement initiatives focused on automation, standardization, efficiency, and scalability
- Provide leadership, coaching, and performance management for the offshore accounting team
- Partner with the U.S. team and offshore leadership to ensure effective communication, coordination, and accountability
- Support the resolution of escalated operational and client service issues
Skills
- This role is remote in the US
- We are unable to offer work sponsorship for this role
- Foundational understanding of accounting principles and financial reporting processes, with the ability to effectively support and oversee accounting operations
- Strong leadership and people management skills
- Experience leading accounting operations or service delivery teams
- Strong operational and systems thinking with the ability to analyze complex processes, identify root causes, and develop scalable solutions
- Ability to assess existing workflows and operating models, determine what is effective and what is not, and implement practical process improvements
- Proven ability to design, document, and implement new processes, standard operating procedures, and operational frameworks
- Ability to translate complex operational challenges into clear, executable action plans and successfully lead organizational change
- Ability to develop scalable processes, SOPs, and operational controls
- Strong analytical and problem-solving skills with a focus on efficiency and profitability
- Experience using KPIs and operational metrics to drive performance
- Excellent organizational, communication, and project management skills
- Ability to manage competing priorities and collaborate effectively across U.S. and offshore teams
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field required
- 7+ years of progressive experience in accounting, accounting operations, shared services, or outsourced accounting
- 3+ years of leadership experience managing accounting operations, service delivery, or multi-team environments
- Foundational knowledge of accounting principles, financial reporting, and month-end close processes
- Restaurant, hospitality, or multi-unit business experience
- Demonstrated experience designing and improving operational processes, standard operating procedures, and scalable service models
- Proven experience leading operational change, process improvement, and automation initiatives
- Experience working with multiple accounting ERP systems, such as NetSuite, Sage Intacct, Microsoft Dynamics, QuickBooks, SAP, Oracle, Restaurant365, or similar
- Experience managing offshore or geographically distributed teams preferred
Benefits
- Remote work in the US
- Medical, dental, and vision insurance
- Flexible Spending Account (FSA)
- Company-paid life insurance
- 401(k) with company match
- Training and development
- Flexible PTO policy with no accrual required
Company Overview