Note: The job is a remote job and is open to candidates in USA. Altor Partners is a VC-backed API infrastructure company serving enterprise and technology customers. The Founding Account Manager will own post-sale enterprise account management, including renewals, expansion, account planning, QBRs, relationship building, risk monitoring, and customer feedback to Product.
Responsibilities
- Own a portfolio of enterprise accounts - accountable for renewals and net dollar retention against clear targets
- Hunt inside the existing customer base for new teams, use cases, and budget, the way an AE hunts new territory
- Run QBRs that prove ROI with data and tie the roadmap to each customer's long-term plans
- Build multi-threaded relationships, from platform engineers up to the economic buyer
- Track usage and engagement signals so you catch renewal risk months out, not weeks
- Partner closely with Customer Success (who own satisfaction, not revenue) and feed customer insight back to Product
Skills
- 5+ years in account management, expansion sales, or strategic customer success at a B2B SaaS company (dev tools or infrastructure a strong plus)
- A track record owning a $5M+ book of business with 110%+ net dollar retention or equivalent
- Comfort selling to and negotiating with technical buyers - engineers, architects, CTOs and translating that into terms a CFO or procurement team will sign off on
- Experience negotiating multi-year enterprise renewals, including pricing and legal cycles
- The role is fully remote
- With a strong preference for the East Coast - ideally New York, where you can work alongside the team in person if you want to
Benefits
- Fully remote work, with a strong preference for the East Coast—ideally New York, where you can work alongside the team in person if you want to.
- Discretionary PTO
- Healthcare coverage
- Dental coverage
- Vision coverage
- Company retreats that bring the team together in person
- Uncapped compensation
Company Overview