Job Summary
We're looking for enthusiastic, customer-centric sales professionals to join our
upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only
individuals residing in these states will be considered: FL, GA, TX, NC.
This position involves selling cruise vacation packages and related products
through outbound calls, text messages, emails and social media using
Carnival-approved applications. The role requires building rapport with
customers to understand their travel needs and generate sales. Responsibilities
include managing the Customer Relationship Management (CRM) system, scheduling
follow-up appointments, and converting leads into cruise reservations. The ideal
candidate must be customer-oriented with a focus on relationship building to
encourage repeat business and referrals. The role demands working independently
to meet monthly sales and productivity targets.
ESSENTIAL FUNCTIONS:
Initiating conversations through calls, texts and approved communication
channels to drive sales, acting on leads and/or prospects.
Present cruise products and make travel recommendations.
Establish and maintain customer relationships by delivering excellent
customer service, meeting customer needs and expectations to meet/exceed
sales goals.
Maintain the Customer Relationship Management (CRM) database and build
relationships with new/existing guests to close sales.
Participate in mandatory trainings and meetings to stay current with
knowledge of products to present cruise product features, benefits, and
pricing.
Perform other job-related functions as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:
Minimum High School Diploma or GED.
Inside / outside field 1 year sales experience with proven sales success.
Experience developing new business and new accounts with a customer service
background.
Proficient in Microsoft Office Suite.
Results and goal-oriented sales professional with excellent verbal and
written communication skills sufficient to successfully communicate with
customers through calls, texts, and other Carnival-approved communication
channels.
Excellent interpersonal skills.
Superior prospecting, presentation and closing skills.
Comfortable working in an environment requiring achievement of monthly sales
targets and goals.
Effective time management, organizational and multi-tasking skills.
Ability to maintain strong working knowledge of cruise products.
Ability to work independently and manage our Customer Relationship Management
(CRM) system.
Good problem-solving skills.
Consistent and reliable attendance and punctuality are essential functions of
the job.
Must be fluent in English and be able to read, write and articulate in
English
For internal interest, one must be in good standing with no verbal, written,
or final warning.
OTHER:
Shifts:
The training class runs for four (4) consecutive weeks:
Monday through Friday 09:00 AM - 06:00 PM (EST).
Once you've graduated from the training, your schedule will be:
Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM
- 06:00 PM (EST).
Since this is an incentive-driven position, when business needs dictate,
PVPs may be required to work the last Saturday of a month.
Internal candidates must have at least six (6) months in their current role,
cannot be on a verbal, written or final warning in place. All applicants
must advise their Coach/Manager of their interest in applying for the role.
All applicants should fill out the application thoroughly.
Salary:
The starting hourly pay rate for this role is $15/hour for the first 10 pay
periods. From the 11th pay period onward, the annual base salary will be
$16,500 with continued participation in the sales incentive program. The
sales incentive program is tiered and includes a 6-month incentive
guarantee. Average annual earning for this role is $65,000 - $70,000 with
high performers earning $100,000+.
Or your State minimum hourly wage if higher
Carnival provides comprehensive and innovative benefits to meet your needs,
including:
Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability
coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time employees receive days off for 8 company-wide
holidays, plus 2 floating holidays to be taken at the employee’s
discretion.
Vacation Time – All full-time employees at the manager and below level
start with 14 days/year. All employees gain additional vacation time with
further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each
year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises,
plus special rates for family and friends
Personal and professional learning and development resources including
tuition reimbursement
ETHICS & COMPLIANCE:
In addition to other duties/functions, this position requires full commitment
and support for promoting ethical and compliant culture. More specifically, this
position requires integrity, honesty, and respectful treatment of others, as
well as a willingness to speak up when they see misconduct or have concerns.
#LI-DN1
#LI- REMOTE
# CCL
About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and
memorable vacations at a great value. As the world’s most popular cruise line,
we offer a variety of unique experiences across our fleet, ensuring that every
voyage is filled with excitement and discovery. From world-class entertainment
and dining to exploring stunning destinations, we create lasting memories for
our guests while maintaining a dedication to the places we visit and the lives
we touch.
Join us and embark on a career that offers not only the chance to grow
professionally but also the opportunity to be part of a global community that
makes a difference.
In addition to other duties/functions, this position requires full commitment
and support for promoting ethical and compliant culture. More specifically, this
position requires integrity, honesty, and respectful treatment of others, as
well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment
opportunity/affirmative action employer. In this regard, it does not
discriminate against any qualified individual on the basis of sex, race, color,
national origin, religion, sexual orientation, age, marital status, mental,
physical or sensory disability, or any other classification protected by
applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
[https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf]
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
[https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf]