Note: The job is a remote job and is open to candidates in USA. Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are in search of a highly motivated Business Analyst to support and implement network/telephony hardware/software deployments for North America-based stores remotely while managing onsite technicians.
Responsibilities
- Point of Contact (POC) for North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix)
- Proactively coordinate with construction resources for implementation of store networking and telephony
- Configure network and telephony hardware across U.S. and Canada markets
- Order network and telephony circuits to meet deadlines and coordinate implementation
- Research, diagnose, resolve, or escalate technical and procedural networking issues
- Address service level escalations and escalate unresolved issues per guidelines
- Utilize available resources for prompt resolutions
- Develop relationships with key business partners across departments within responsibility areas
- Effectively identify, communicate, and mitigate risks to meet deadlines
- Vendor Management
- Utilize shipping and receiving processes for warehouse activity
- Address service level escalations as required and drive resolution
- Establish and maintain effective communication with multiple vendors
- Engage in network escalations and troubleshooting with vendors
- Reporting and Miscellaneous Projects
- Update and maintain inventory/reporting management tools including Excel, Power BI, Smartsheet, and others
- Summarize complex environments with multiple moving parts and dependencies
- Track project status and actively report updates to leadership
- Provide weekly status summary reports for network-related activities and changes
Skills
- Excellent verbal and written communication skills
- Strong analytical problem-solving skills and resourcefulness
- Self-motivated with the ability to work independently
- Proficiency with Smartsheet, ServiceNow, and Microsoft Office applications
- Ability to act quickly and professionally while managing multiple priorities
- Comfortable dealing with ambiguity and adapting to change
- Ability to learn technical and procedural retail store environments
- Growth mindset
- BA/BS degree or equivalent work experience preferred
- At least 4 years of previous IT experience preferred
- At least 2 years of networking experience preferred, including routers, switches, LAN/WAN, IP, and Zoom telephony systems
- Previous project management or coordination experience preferred
- Field support or retail industry experience desirable
Benefits
- Remote
Company Overview
Company H1B Sponsorship