Note: The job is a remote job and is open to candidates in USA. Hologram is building IoT connectivity infrastructure for connected devices worldwide. The GTM Engineer, Post-Sales, transforms manual post-sale processes such as onboarding, billing, orders, and renewals into reliable automated systems while maintaining direct customer contact on billing and onboarding issues. The role also partners across Revenue Operations, Solutions, Sales, and account teams to improve customer activation, billing accuracy, renewal readiness, and expansion revenue.
Responsibilities
- Automate contract-to-billing configuration, translating signed terms into correct billing setup validated before go-live
- Own the onboarding activation tracker, driving each new customer through to live and billing correctly
- Build billing reconciliation automation that flags discrepancies before customers see them, and own customer-facing resolution of disputes through to close
- Build SIM order intake and logistics automation, taking Account Executives off the operational path
- Build the renewal-admin engine: renewal calendar, auto-renewal comms, and Salesforce renewal-field hygiene, partnering with Revenue Operations
- Extend the existing account health and expansion signal system, routing ready-to-action findings to Account Executives and closing the loop on execution
- Own migration completion tracking and customer communication, partnering with Solutions on technical execution
- Evaluate and integrate AI-powered tooling into the post-sale stack, separating what compounds impact from what adds noise
Skills
- 3+ years in GTM engineering, or automation-heavy operations within Revenue Operations, Sales, or Customer Success Ops
- Demonstrated experience building automations, integrations, or AI workflows (Zapier-level minimum, Python or APIs a plus)
- Experience with Salesforce or a comparable CRM, with a real understanding of how systems-of-record hygiene affects downstream reporting
- Experience with Gong or a comparable call-intelligence platform, including using it to reduce manual CRM data entry
- Experience building automation around margin or pricing data, translating contract terms into leakage or uplift signals
- Comfortable working in issue-tracking tools like Linear to track multi-week technical workstreams (e.g., migrations)
- Familiarity with modern AI tooling and a track record of applying it to real operational workflows, not just experimenting with it
- Ability to handle customer-facing conversations on billing, onboarding, and order issues clearly and effectively
- Has a bias toward elimination: questions whether the work is even necessary before building around it
- Enjoy taking a manual process and turning it into something clean, automated, and built to last
- Are comfortable making judgment calls about tooling with incomplete information: you can run a fast evaluation, form a view, and move
- Thrive working across Revenue Operations, Solutions, Sales, and the account team: you know a good system serves all of them, not just whoever asked for it
Benefits
- All employees receive equity at hire and given transparent salary and equity formulas across the team
- Flexible health coverage (up to 100% employee, 95% dependents)
- Unlimited PTO with 2 weeks mandatory
- Monthly mental health days
- 14 weeks paid parental leave
- $1,000 hiring bonus
- $250/month WFH Stipend (taxable) to help support your home office, productivity, professional development, or coworking expenses
- Life and disability insurance fully covered
- 401(k) plan (no match)
- Access to our Professional Development Fund after one year
- Remote-first team
Company Overview