Note: The job is a remote job and is open to candidates in USA. FIS provides technology solutions that power the global financial ecosystem. The Analyst Lead will provide technical leadership for application maintenance and support, troubleshoot complex production issues, drive automation and process improvements, and ensure the stability, performance, and continuous improvement of business-critical applications.
Responsibilities
- Lead troubleshooting and resolution of high-impact application and production support issues
- Perform root cause analysis and implement sustainable corrective actions
- Collaborate with development, infrastructure, and DevOps teams to support upgrades, enhancements, and defect remediation
- Drive automation initiatives and process improvements to increase operational efficiency
- Monitor application performance and proactively identify opportunities for optimization
- Develop and maintain technical documentation, support procedures, and knowledge base articles
- Ensure compliance with IT governance, security, and operational standards
- Provide technical leadership and mentorship to team members
- Support client implementations, upgrades, and ongoing operational activities
Skills
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience
- Extensive experience in application support, production support, DevOps, or related technical disciplines
- Proven experience troubleshooting complex technical issues and driving resolution in enterprise environments
- Strong analytical and problem-solving skills with the ability to perform root cause analysis
- Experience working cross-functionally with development, infrastructure, and business teams
- Excellent communication and stakeholder management skills
- Advanced degree in a related field
- Experience supporting financial services or fintech applications
- Knowledge of automation tools, scripting, and process optimization methodologies
- Experience leading large-scale application support initiatives or projects
- Familiarity with ITIL practices, change management, and operational governance frameworks
Benefits
- A career at the heart of fintech innovation.
- Opportunities to work with industry-leading technology and global clients.
- Professional development and career growth opportunities.
- Flexible work environment and competitive benefits package.
- A collaborative culture focused on innovation, accountability, and client success.
Company Overview
Company H1B Sponsorship