Note: The job is a remote job and is open to candidates in USA. Sagent Behavioral Health is a behavioral health organization providing mental health services across multiple locations. The Patient Financial Representative serves as a liaison between patients and the organization by managing financial interactions, payment plans, payments, and account preparation for collections or refunds. The role also supports organizational financial health through customer service, communication, and account management.
Responsibilities
- Make a minimum of 100 outgoing calls and answer at least 75 incoming calls each week
- Establish and negotiate payment plans with patients as needed
- Thoroughly document all patient interactions in the account record
- Review claims to confirm all insurance billing is complete before referral to third-party collections
- Verify that all internal collection steps have been completed on each account
- Participate in required meetings and trainings and perform other duties as assigned by management
Skills
- Collections and customer service experience; insurance billing follow up experience
- Ability to handle high pressure conflict resolution
- Detail oriented, flexible problem solver; maintains a positive attitude
- Computer Experience required, Microsoft Windows, Excel, Word, Outlook
- High school graduate or above
- Mental Health experience preferred
Benefits
- Medical, Dental, Vision
- 401k, Long Term Disability, Short Term Disability and Life Insurance
- PTO and Paid Holidays
- Training 2 weeks in AH then remote. In office rotation every 6-8 weeks for 1 day
- Manageable caseloads
- Flexible schedules
Company Overview