Note: The job is a remote job and is open to candidates in USA. Hire Score LLC is partnering with a national environmental services organization to hire an Account Manager. The role manages strategic client accounts, strengthens relationships, drives retention, and grows revenue through renewals, upsells, and service expansion.
Responsibilities
- Serve as the primary relationship owner for an assigned portfolio of strategic accounts
- Drive retention by tracking renewal dates, developing account profiles, and proactively identifying at-risk accounts
- Grow your book through service increases, additional properties, and portfolio expansion within existing clients
- Maintain a proactive cadence of account reviews, portfolio audits, and renewal conversations
- Resolve service or billing issues by coordinating with internal teams and ensuring follow-through
- Partner cross-functionally to maintain account health and keep your pipeline of expansion opportunities current
- Maintain accurate CRM records for account status, renewal risk, and growth opportunities
Skills
- Experience managing multi-location or multi-property client portfolios
- Background inheriting and managing an existing book of business following a structured sales handoff
- Comfortable owning a quota and closing expansion revenue through renewals, upsells, and service growth
- Strong relationship-building skills with the ability to earn trust with senior client stakeholders
- Proactive, organized, and able to identify risks and opportunities early
- Strong professional presence and comfort serving as the face of the company
- CRM experience (HubSpot or similar)
- Strong follow-through and attention to detail
- Experience in waste, environmental services, or related B2B account management / customer success preferred
Benefits
- Remote position
- A hybrid schedule is available after training
Company Overview