Note: The job is a remote job and is open to candidates in USA. The Cigna Group is dedicated to improving the health and vitality of the people it serves through Cigna Healthcare and Evernorth Health Services. The Account Installation Senior Analyst supports implementation for new business and renewals by ensuring onboarding and renewal documentation is accurate, complete, and compliant. The role also involves initiating installations, maintaining systems, supporting projects, and meeting departmental performance standards.
Responsibilities
- Verify implementation documents for new, renewing, and canceled clients, ensuring they are complete and compliant through coordination with matrix partners
- Initiate installation in VISTA, update VISTA wizard based on account complexity, and revise source documents as needed
- Participate in team meetings, forums, training, and Cigna University courses to maintain role knowledge
- Provide support for projects and stretch assignments
- Meet or exceed departmental metrics and performance standards
Skills
- High school diploma or GED required
- 2 + years of experience in account management, sales, and/or client service, required
- Ability to work well with others, build solid relationships, negotiate, guide and keep your promises, required
- Great at solving problems and using data to reach goals, required
- Excellent Technical skills, including working with spreadsheets, databases, and tracking systems, required
- Able to manage different priorities and deadlines quickly; work independently, take initiative, and find solutions that work for everyone, required?
- Strong communication and organizational skills to work with people at all levels and functions, required?-
- College degree is a plus
- Strong knowledge of Cigna's processes, including benefits, eligibility, ID cards, billing and banking, preferred
- 2+ years of experience in project management or account management, preferred
- Experience with vista, ePRO, CIT and benefit summary systems, preferred
Benefits
- Eligible to participate in an annual bonus plan.
- Medical benefits starting on day one of employment.
- Vision benefits starting on day one of employment.
- Dental benefits starting on day one of employment.
- Well-being and behavioral health programs starting on day one of employment.
- 401(k).
- Company-paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year.
- Paid holidays.
- Leaves of absence.
Company Overview