Note: The job is a remote job and is open to candidates in USA. iFIT is a health and fitness platform integrating physical fitness, mental health, nutrition, and active recovery through interactive software and content. The 3PL Operations Manager oversees North American third-party logistics partners, ensuring accurate and efficient product flow, vendor accountability, order fulfillment, invoice accuracy, and continuous improvement across the logistics network.
Responsibilities
- Own day-to-day relationships with North America 3PL partners, including regular cadence meetings and onsite QBRs to drive performance and accountability
- Serve as the primary point of escalation for 3PL operational issues, ensuring timely resolution
- Review iFIT open order reports and compare to 3PL workflow dashboards to ensure dwell time accuracy
- Ensure inbound orders are received, routed, and shipped accurately and on time; monitor exceptions and resolve delays proactively
- Order pallets for all inbound containers and communicate with 3PL partners regarding incoming shipments
- Define, track, and report on key metrics including fill rate, on-time ship, dwell time, and accuracy
- Hold 3PL partners accountable to agreed service levels; identify and escalate underperformance
- Partner with internal Sales and Customer Service teams to address order stagnation, dwell time issues, and logistics escalations
- Communicate regularly with internal stakeholders on inventory status and fulfillment updates
- Review all 3PL invoices submitted to iFIT for accuracy prior to payment approval
- Identify billing discrepancies and drive resolution with 3PL billing teams
- Identify operational gaps across 3PL sites, develop SOPs, and drive continuous improvement initiatives to increase efficiency and reduce cost
Skills
- • 3+ years of experience in logistics, fulfillment, or supply chain operations
- • Direct experience managing or working alongside 3PL providers
- • Familiarity with Warehouse Management Systems (WMS)
- • Experience with order management processes including routing, carrier selection, and exception handling
- • Ability to travel regularly between the US, Canada, and Mexico
- • Spanish language proficiency
- • Bachelor's degree in Supply Chain, Logistics, Business, or a related field
- • Experience leading or participating in 3PL RFP processes including requirements gathering, vendor scoring, and selection
- • Contract negotiation experience with 3PL providers including rate cards, SLAs, penalties, and renewal terms
Benefits
- Annual incentive plan
- Fully remote work environment with flexibility
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Opportunity to shape iFIT's logistics network during a period of significant growth
Company Overview