Note: The job is a remote job and is open to candidates in USA. Xyant Services is seeking a Workfront Designer / Administrator to support and optimize a complex enterprise Adobe Workfront environment. The role focuses on platform administration, governance, reporting, training, Tier 2 support, self-service enablement, stakeholder consultation, and tracking AI feature adoption.
Skills
- 5+ years of hands-on Adobe Workfront administration experience in a large enterprise environment, supporting complex workflows, governed configurations, and a high volume of users across many teams and business units
- Demonstrated experience operating within a large Workfront instance that includes multiple Group Administrators, requiring strong governance, coordination, and consistency across configurations, standards, and enablement approaches
- Advanced Workfront reporting and dashboard expertise, including custom reports, calculated fields, text mode, and executive-level dashboards that translate operational, adoption, and performance data into actionable insights
- Proven ability to design and facilitate live training sessions, office hours, and product demonstrations, translating complex platform and AI capabilities into practical, role-based use cases that drive adoption and value
- Strong consultation and stakeholder engagement skills, with experience gathering business requirements, acting on user feedback, and recommending scalable, governed solutions aligned to enterprise needs
- Experience providing Tier 2 platform support, including root cause analysis of complex configuration, access, workflow, and reporting issues, and coordinating effectively with Adobe Support for escalations
- Experience developing and maintaining Tier 0 self-service enablement, such as guides, FAQs, job aids, demos, and troubleshooting resources that reduce support volume and improve time to resolution
- Proven capability to track, analyze, and report on AI feature adoption, identifying gaps, risks, and opportunities while promoting responsible, governed use aligned to business objectives
- Strong written, verbal, and presentation skills, with the ability to communicate effectively with end users, peer administrators, product teams, and senior leadership
- Highly organized, self-directed, and comfortable operating in ambiguity, balancing day-to-day platform support with long-term optimization and enablement initiatives
- Adobe Workfront Core Developer Professional Certification (required or strongly preferred), demonstrating advanced platform knowledge and technical credibility
- Bachelor's degree or equivalent professional experience in technology, operations, project management, or a related field
- Experience with Workfront Planning, including schema design, intake model configuration, automations, and integrations with core Workfront objects
- Experience building and maintaining Canvas dashboards with a focus on operational, adoption, and performance insights
- Experience supporting change management initiatives in a large enterprise environment, including rollout planning, stakeholder communication, enablement, and adoption measurement
- Hands-on experience maintaining AEM Sites, with familiarity using Adobe design tools such as Adobe XD, Photoshop, and Illustrator to support content creation and platform enablement
Benefits
- Remote work
Company Overview