Note: The job is a remote job and is open to candidates in USA. Globe Life AO is seeking motivated individuals to join its virtual team as entry-level Customer Service and Benefits Representatives. The role involves assisting clients with benefits education, insurance enrollment, policy support, and ongoing customer service while working remotely.
Responsibilities
- Meet with clients virtually through scheduled Zoom and phone appointments
- Connect with individuals who have requested information about available benefits
- Listen to client needs and answer questions professionally
- Create a welcoming and personalized client experience
- Build long-term relationships through consistent communication and follow-up
- Provide ongoing assistance to existing clients
- Explain available life, accident, and supplemental health insurance options
- Help clients understand coverage features and available choices
- Identify individual and family protection needs
- Recommend appropriate benefit solutions based on those needs
- Answer questions clearly and accurately
- Help clients make informed decisions regarding available coverage
- Guide eligible clients through applications and enrollment
- Assist with required documentation
- Conduct policy reviews
- Assist with beneficiary updates
- Provide appropriate claims-related guidance and support
- Maintain accurate digital client records
- Manage appointments and follow-up schedules
- Follow applicable company procedures and state insurance requirements
Skills
- * Friendly and comfortable communicating with people
- * A strong listener who genuinely enjoys helping others
- * Customer-focused and service-oriented
- * Positive, professional, and dependable
- * Self-motivated and accountable
- * Organized with effective time-management skills
- * Comfortable learning new technology
- * Able to work independently from home
- * Comfortable collaborating with a virtual team
- * Goal-oriented and motivated by results
- * Coachable and receptive to feedback
- * Interested in developing professionally and financially
- Previous experience in **customer service, retail, hospitality, healthcare, banking, education, administration, military service, call centers, client relations, or sales** can be helpful—but is **not required**
- **We value communication skills, work ethic, professionalism, coachability, and willingness to learn.**
- * Be at least **18 years of age**
- * Be physically located within the **United States**
- * Be legally authorized to work in the United States
- * Have access to a reliable computer or laptop
- * Maintain reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional workspace
- * Be comfortable using Zoom and web-based applications
- * Be willing to participate in required training
- * Be willing and able to obtain the appropriate **state Life & Health Insurance License** before conducting licensed activities
Benefits
- 100% Remote / Work From Home
- Flexible Scheduling
- Qualified Client Opportunities Provided
- No Traditional Cold Calling
- No requirement to purchase leads
- Weekly commission payments
- Performance bonuses
- Uncapped personal production potential
- Renewal income
- Long-term residual income opportunities
- Leadership compensation as you advance
- Additional performance-based incentives
- Virtual onboarding
- State insurance licensing guidance
- Product and benefits education
- Customer-service training
- Client communication skills training
- Consultative sales development
- Enrollment procedures training
- Virtual presentation training
- Digital business systems training
- One-on-one mentorship
- Weekly coaching and workshops
- Leadership development
- Ongoing professional education
- Medical insurance reimbursement opportunities for qualifying representatives
- Company-supported life insurance for qualifying representatives
- Accidental Death Benefit coverage for qualifying representatives
- Renewal and residual income opportunities for qualifying representatives
- Professional mentorship and coaching for qualifying representatives
- Leadership-development programs for qualifying representatives
- Union representation where applicable
- Virtual business technology and resources for qualifying representatives
- Company-sponsored incentive travel for strong performance
- Leadership conferences and conventions for strong performance
- Achievement awards
- Team recognition
- Professional-development events
- Leadership and career advancement opportunities
Company Overview