Note: The job is a remote job and is open to candidates in USA. Globe Life AO is expanding its virtual team to support individuals and families seeking information about insurance benefits. The Remote Client Success Coordinator will answer questions, explain coverage options, assist with applications and enrollment, and provide ongoing customer service and policy support.
Responsibilities
- Meet with prospective and existing clients through scheduled Zoom and phone appointments
- Connect with individuals who have requested information about available benefits
- Listen to each client's questions, needs, and priorities
- Provide a friendly, professional virtual experience
- Build relationships through consistent communication and follow-up
- Explain available life, accident, and supplemental health insurance options
- Answer questions about benefits and coverage
- Help clients understand available choices
- Recommend appropriate solutions based on individual needs
- Guide eligible clients through applications and enrollment
- Assist with required documentation
- Conduct policy reviews
- Assist with beneficiary updates
- Respond to policy and coverage questions
- Provide continued client follow-up
- Maintain accurate digital records
- Manage appointments and schedules
- Follow applicable company procedures and state insurance requirements
Skills
- * Be friendly and comfortable communicating with people
- * An effective listener and problem solver
- * Customer-focused and service-oriented
- * Positive, professional, and dependable
- * Self-motivated and accountable
- * Organized with strong time-management skills
- * Comfortable learning new technology
- * Able to work independently from home
- * Comfortable collaborating with a virtual team
- * Goal-oriented and motivated by performance
- * Coachable and receptive to feedback
- * Interested in developing professionally
- * Be at least **18 years of age**
- * Be physically located within the **United States**
- * Be legally authorized to work in the United States
- * Have access to a reliable computer or laptop
- * Maintain reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional workspace
- * Be comfortable using Zoom and web-based applications
- * Be willing to complete required training
- * Be willing and able to obtain the appropriate **state Life & Health Insurance License** before conducting licensed insurance activities
- Experience in **customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, or sales** can be helpful—but is **not required**
Benefits
- 100% Remote / Work From Home
- Flexible Scheduling
- Qualified Client Opportunities Provided
- No Traditional Cold Calling
- Training and mentorship provided
- State insurance licensing guidance and support
- Weekly commission payments
- Performance-based bonuses
- Uncapped personal production potential
- Renewal and residual income opportunities
- Leadership compensation as you advance
- Additional performance incentives
- Medical insurance reimbursement opportunities, for eligible and qualifying representatives
- Company-supported life insurance, for eligible and qualifying representatives
- Accidental Death Benefit coverage, for eligible and qualifying representatives
- Professional mentorship and coaching
- Leadership-development programs
- Union representation where applicable
- Modern virtual business tools and technology
- Company-sponsored incentive travel, for qualifying representatives
- Leadership conferences and conventions
- Achievement awards
- Team recognition
- Professional-development opportunities
- Structured virtual onboarding
- Product and benefits education
- Customer-service training
- Client communication development
- Consultative sales training
- Enrollment procedures training
- Virtual presentation skills training
- One-on-one mentorship
- Weekly coaching and workshops
- Leadership development
- Ongoing professional education
- Career and leadership advancement opportunities
Company Overview