Note: The job is a remote job and is open to candidates in USA. Globe Life AO provides supplemental insurance and financial protection services to working families and their affiliated organizations. The Remote Client Support Associate connects with prospective and existing clients, explains insurance benefits, guides enrollment, and provides ongoing policy support through virtual and phone communication.
Responsibilities
- Meet virtually with clients through Zoom and phone appointments
- Connect with individuals who have requested information
- Ask questions to understand individual and family needs
- Build professional, long-term client relationships
- Provide a friendly, personalized client experience
- Educate clients about available life, accident, and supplemental health insurance benefits
- Explain coverage options clearly and professionally
- Answer questions and help clients understand their choices
- Recommend appropriate solutions based on individual needs
- Guide eligible clients through applications and enrollment
- Explain next steps and required documentation
- Follow up with clients throughout the enrollment process
- Assist existing clients with policy-related questions
- Conduct policy reviews when appropriate
- Assist with beneficiary updates
- Maintain accurate digital client records
- Manage appointments and follow-up communications
- Provide professional service before, during, and after enrollment
Skills
- * Be at least **18 years of age**
- * Be physically located within the **United States**
- * Be legally authorized to work in the United States
- * Have a reliable computer or laptop
- * Maintain reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional workspace
- * Be comfortable communicating through Zoom and phone
- * Be willing to participate in required training and professional development
- * Be willing and able to obtain the appropriate **state Life & Health Insurance License** before performing activities requiring a license
- * Friendly and comfortable communicating with people
- * A strong listener and problem solver
- * Customer-focused and service-oriented
- * Self-motivated and accountable
- * Dependable and professional
- * Organized with strong time-management skills
- * Goal-oriented and motivated to improve
- * Comfortable working independently from home
- * Comfortable using computers and virtual technology
- * Coachable and receptive to feedback
- * Interested in developing professionally
- * Able to collaborate with a remote team
- You don't need an insurance background to get started
- We value **work ethic, professionalism, communication skills, coachability, and willingness to learn**
Benefits
- 100% remote / work from home
- Flexible scheduling
- Weekly commission payments
- Performance-based bonuses
- Uncapped personal production potential
- Renewal and residual income opportunities
- Leadership compensation as you advance
- Additional performance incentives
- Qualified client opportunities provided
- No traditional cold calling and no requirement to purchase leads
- Structured virtual onboarding
- State insurance licensing guidance
- Product and benefits education
- Customer-service training
- Client relationship development
- Consultative sales training
- Enrollment systems and procedures training
- Virtual presentation skills training
- Weekly coaching
- One-on-one mentorship
- Leadership development
- Ongoing professional education
- Medical insurance reimbursement opportunities for eligible and qualifying representatives
- Company-supported life insurance for eligible and qualifying representatives
- Accidental Death Benefit coverage for eligible and qualifying representatives
- Professional coaching and mentorship
- Leadership development programs
- Union representation where applicable
- Virtual business technology and resources
- Company-sponsored incentive travel for qualifying representatives
- Leadership conferences
- Recognition awards
- Professional development events
- Team incentives
- Additional performance-based rewards
- No daily commute
- Client appointments and training conducted virtually
Company Overview