Note: The job is a remote job and is open to candidates in USA. Brightway Insurance is one of the fastest-growing insurance agency systems in the United States, committed to delivering exceptional customer service through innovation and technology. They are seeking a UX Design Lead to guide their growing UX team, focusing on enhancing user experiences for insurance agents and customers, while adopting AI-assisted design practices.
Responsibilities
- Lead by example as a hands-on designer — own the most impactful UX work end-to-end and set the standard for what "good" looks like at Brightway
- Guide a small team of full-time designers and contractors through mentorship, design critiques, and clear quality bars
- Model and champion an AI-first prototyping practice, and help the team evolve from Figma-centric specs to prototype-led workflows
- Thoughtfully weave AI-enabled capabilities into experiences for agents, advisors, and customers — raising the bar for usefulness and trust, and steering the team away from gratuitous or low-quality AI patterns
- Partner with product managers, engineers, and business leaders to evolve and execute UX strategy across the Brightway product and service ecosystem
- Steward and evolve the design system, including how it adapts as the team shifts toward AI-assisted prototyping and AI-native product patterns
- Validate ideas with end users and measure the impact of design decisions on user behavior and business outcomes
Skills
- Deep understanding of human-centered design processes, methods, and qualitative research practices
- Strong hands-on craft in common prototyping tools
- Active, hands-on use of AI-assisted design and prototyping tools (e.g. Claude, v0, Lovable, Cursor, or comparable), with a clear point of view on when AI earns its place in a workflow and when it just adds noise
- Experience mentoring designers and running design critiques
- Commitment to designing for accessibility
- Track record of driving consistency through design systems, and a view on how those systems evolve alongside AI-assisted workflows
- A portfolio showcasing your prior work — bonus points for AI-assisted prototypes or shipped AI-enabled features
- At least 6 years of UX design experience, including at least 1 year leading or mentoring other designers
- Demonstrated curiosity about — and hands-on experience with — emerging AI design tooling, ideally with a track record of bringing new practices into a team and helping others adopt them
- Experience in insurance technology or designing a CRM
- Familiarity and enthusiasm for Lean and Agile practices
- Experience with atomic design and Figma-based design systems (components, tokens, dev mode, etc)
- Bachelor's degree preferred
Company Overview