Note: The job is a remote job and is open to candidates in USA. Brooksource is seeking a Senior Content Designer to support Pharmacy Benefit Services and pharmacy-focused digital products. The role will lead content strategy and design, simplify complex healthcare concepts, build scalable content systems, and develop AI-enabled and conversational member experiences while ensuring accessibility, compliance, and user trust.
Responsibilities
- Own content design for pharmacy benefit and digital pharmacy experiences
- Partner closely with product designers to shape pharmacy and benefits workflows from concept through delivery
- Develop and implement content strategy, ensuring messaging consistency across the member journey
- Simplify complex pharmacy and healthcare concepts into accessible, plain language content
- Ensure content meets accessibility, health literacy, and compliance requirements
- Partner with cross-functional teams from concept through launch, using customer insights and research to shape and improve experiences
- Apply content standards, design system guidance, and messaging frameworks for consistent experiences across products and channels
- Contribute to content governance, reusable patterns, and scalable content components
- Define content structures, taxonomies, and metadata strategies to enable reuse, personalization, and scalability
- Evolve content systems for AI-powered and conversational experiences while maintaining clarity, accuracy, compliance, and user trust
- Define and refine content patterns, conversational experiences, prompts, and guidance for AI-enabled member experiences
- Leverage AI tools to accelerate content creation, research synthesis, and workflow efficiency
- Evaluate and experiment with emerging AI capabilities, sharing learnings and recommendations with the broader design team
- Identify opportunities to streamline content creation through AI-enabled workflows across pharmacy experiences
Skills
- 5+ years of experience in content design or UX writing for mobile and web applications
- Portfolio demonstrating content strategy, problem-solving, and digital experience improvement
- Experience with AI tools (e.g., Copilot, Claude, Cursor) and interest in emerging technologies
- Ability to simplify complex healthcare or pharmacy concepts into accessible, compliant language
- Strong collaboration and stakeholder management skills
- Experience building and applying content systems, standards, and reusable patterns
- Comfortable working in ambiguous environments and managing multiple initiatives
- Systems thinking, adaptability, and curiosity about evolving content technologies
- Healthcare, pharmacy, PBM, or regulated industry experience preferred
Benefits
- Competitive medical, dental, and vision insurance
- Health Savings Account and Dependent Care FSA options
- Supplemental coverage plans to fit your needs
- 401(k) plan with company match, fully vested after eligibility
- Paid time off and sick time
- Paid company holidays (subject to hour requirements and completion of new-hire period)
- Employee Assistance Program with virtual counseling, financial and legal services, life coaching, and more
Company Overview
Company H1B Sponsorship