Note: The job is a remote job and is open to candidates in USA. Hyland is seeking a technically savvy Sales Solution Engineer to support its sales team. The role leads complex customer engagements, identifies technical needs, develops solution strategies, delivers demonstrations, supports RFPs, coordinates customer handoffs, and mentors team members while providing expertise in enterprise content management and relevant technologies.
Responsibilities
- Act as the technical lead for multiple, complex customer engagements, applying deep expertise in Hyland's solutions and/or relevant verticals to consult with customers, identify technical needs, establish requirements, and formulate winning solution strategies
- Create and present compelling demonstrations of proposed solution strategies to key customer stakeholders to drive validation, buy-in, and confidence in Hyland's platform
- Operate as a recognized expert in ECM, vertical markets, and the technical intricacies of solutions; serve as a liaison to other departments and contribute as an innovative thought leader to the overall growth and quality of the team
- Provide technical responses for RFPs and develop internal documentation standards to ensure consistency and adherence to process
- Coordinate seamlessly with global services to transition key customer information, remaining actively involved to ensure a smooth handoff and continued customer success
- Mentor, coach, train, and provide feedback to team members; partner with development to advocate for solution enhancements and present at trade shows, conferences, and events
Skills
- Bachelor's degree or an equivalent combination of education and experience
- Demonstrated experience as a Sales Solution Engineer with expertise in technical sales and a relevant industry or technology
- 3 + years experience as a Sales Solution Engineer
- Significant experience with Enterprise Content Management (ECM) and software implementation methodologies
- Strong understanding of modern development frameworks and integration standards, including Java/J2EE, .NET, JavaScript, and REST/SOAP/ESB
- Up to 60% travel time required
- Driven to learn and stay current professionally, including keeping up to speed on AI-centric models and emerging technologies
- Demonstrated ability to develop and deliver engaging, informative, and compelling presentations to a variety of audiences
- Excellent collaboration and communication skills — able to speak and write with ease, clarity, and impact, using a style appropriate to the subject and audience
- Creative problem-solver with the ability to leverage Hyland's software toolsets to develop innovative solutions for customers
- Self-directed with the ability to manage projects to completion in a fast-paced, deadline-driven environment
- 3+ years hands on experience selling techical related services
Benefits
- 401(k) Retirement Savings
- Flexible Schedule
- Paid Time Off
- Medical, Dental & Vision
- Volunteer Paid Time Off
- Wellness Reimbursement
- Paid Parental Leave
- Sabbatical Program
- Variable compensation
Company Overview
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