Note: The job is a remote job and is open to candidates in USA. Benefit Harbor provides benefits administration technology and compliance solutions for employers. The EDI Analyst I implements and maintains electronic data interchange files, coordinates with carriers and client payroll teams, and supports documentation, testing, quality assurance, audits, issue resolution, and daily operations.
Responsibilities
- Confirms all external and internal data transfers/files are sent timely on a daily basis and report any issues to the Account Management Team and Carriers/Clients
- Analyze file and data transfer escalations; research and troubleshoot from initial contact, sourcing internal partners as needed and maintaining ownership through resolution
- Manage data transfer and file specification life cycle
- Respond to and manage assigned DA tickets timely and through resolution
- Maintain clear understanding of various file types, layouts, and basic data mapping
- Lead Carrier and client payroll team calls for new file implementations or changes to existing files
- Works with Carrier/Client file contacts and IT to test, quality review, and implement new files or changes to existing files
- Work with Developers to test and solve any Carrier/Client file related issues that arise
- Maintain and update File Status Implementation Log, Data Transfer Detail Specifications and other required documents to adhere to SOCII documentation requirements
- Create internal tasks, including but not limited to data transfers, defaults, invoices, and audits
- Perform post-OE and quarterly enrollment audits, document results and assist Account Management team in issue mitigation through resolution
- Request extracts from carriers, vendors and employers for regularly scheduled audits
- Meet expected timelines and assigned due dates for files, DA tickets, and assigned tasks
- Build strong relationships with internal teams (Operations Team and Developers) and external partners
- Perform other duties and responsibilities as assigned
Skills
- Strong knowledge of Microsoft Office
- Intermediate Excel, Access knowledge
- Health and Benefits knowledge preferred
- Strong analytical skill-set and ability to use data to define and resolve issues
- Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
- Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
- Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
- Demonstrate ability to provide superior Customer Service
- Must possess strong follow up and follow through skills with sense of urgency and attention
- Experience in working collaboratively with teams
- Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced high intensity business setting
- Must possess integrity, reliability and responsibility with strong organizational skills
- Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills
- Bachelor's degree or related experience in business, preferably in case or product implementation
- 3-5+ years demonstrated experience with complex projects in the benefits industry (preferably Health & Benefits), or other related experience
- The work is typically performed in a normal office environment on site at Benefit Harbor Home office in Plano, TX or Remote worker
- Very limited travel may be required
- This is a full-time exempt position. General hours of operation are Monday through Friday between the hours of 8 am to 5 pm with some flexibility to support teams throughout the continental US
- Must be able to work overtime during peak periods
- Database function knowledge preferred, but not required
Benefits
- Full-time exempt position
- Remote work option
- Some flexibility to support teams throughout the continental US
Company Overview
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