Note: The job is a remote job and is open to candidates in USA. Kiva is a nonprofit that expands financial access through crowdfunded loans. The Kiva U.S. Operations Intern supports the borrower loan-origination and delinquency processes, reviews applications, improves operations, and contributes to projects that develop the U.S. lending program.
Responsibilities
- Screening and approving loan applications alongside our review team
- Supporting borrowers via text and phone calls throughout their fundraising campaign
- Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track
- Piloting process and infrastructure improvements to our operations
- Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience
- Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva
- Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike
- Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives
- Improving training materials and resources for Capital Access Managers
Skills
- At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship
- At least 21 years of age or older by January 12, 2027
- Able to commit to the full 6-month term
- Strong critical thinking, with an eye for detail and ownership of your work
- Enjoys problem-solving and relationship-building
- Strong written and verbal communication
- Highly proactive and able to work independently
- Highly organized individual with an aptitude for working in a start-up environment
- Intermediate skills in Google Docs, Word, Excel, and PowerPoint
Benefits
- Professional development and skills workshops
- Access to Kiva’s network of Kiva Fellowship and Internship Alumni
- Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
- References are gladly given for successful participants
- A modest stipend of $800 a month (before taxes) to help offset some expenses; the stipend is considered taxable income
Company Overview