Note: The job is a remote job and is open to candidates in USA. DaVita Kidney Care is seeking a Director of Operations to lead the operational engine for its IKC clinic expansion. The role coordinates multi-market clinic onboarding, pod capacity and throughput, governance approvals, operational reviews, performance coaching, and data-driven workflow improvements across distributed healthcare operations.
Responsibilities
- Lead the multi-phase rollout roadmap across target dialysis clinics, managing go-live gating and site readiness milestones
- Partner with RODs and local facility leadership to secure clinic Governing Body (GB) approvals and local Medical Director alignment for provider rounding
- Support operational throughput to achieve and maintain the target benchmark of 10 daily completed patient encounters per NP pod (encompassing CHEs, Initial visits, E&M visits, TCMs, and CCM execution)
- Continuously evaluate and iterate on NP and CC on chairside rounding schedules, travel efficiency across 5–7 clinic clusters, and provider administrative buffer times. Provide feedback to the Model of Care Director
- Partner with local teams to achieve and maintain panel density targets (~230 patients per pod)
- Collaborate with 3rd-party medical scribe vendors to establish standardized pre-encounter chart preparation workflows and clinician documentation support
- Sits matrixed alongside IKC Ops VPs and Market Directors to support pilot rollout and provide differential support to underperforming pods
- Lead recurring Weekly Pod Operational Reviews with NPMs and ROSs to review throughput metrics, scheduling queues, and enrollment pacing
- Conduct bi-weekly pod 1:1 syncs with frontline clinicians and operational managers to surface bottlenecks, monitor teammate workload, and prevent meeting/rounding fatigue
- In alignment with the shared accountability model, provide targeted operational coaching and differential intervention to underperforming or struggling pods
- Analyze operational scorecards, schedule utilization, no-show rates, and patient drop-off trends to implement rapid corrective action plans
- Collaborate with Gemini/Analytics to deliver automated, standardized operational dashboards to market leaders
- Review scorecards regularly and respond to underperformance with updated processes and operational workflows
Skills
- Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, or related field
- 5+ years of progressive healthcare operational leadership experience, with proven success leading multi-site ambulatory clinics, value-based care operations, or distributed clinical networks
- Demonstrated experience in provider capacity modeling, clinical scheduling optimization, and healthcare productivity metrics
- Strong matrix management skills with proven ability to influence cross-functional leaders (clinical, financial, operational, compliance)
- Experience with electronic health records
- And operational analytics tools
- Master's degree / MHA / MBA strongly preferred
- Epic preferred
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs to help strong performers grow within their career
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
- Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment
- Remote work arrangement
Company Overview
Company H1B Sponsorship