Note: The job is a remote job and is open to candidates in USA. Thorndale Partners is presenting an opportunity with an early-stage technology startup focused on reducing administrative burden in senior care and healthcare operations through intelligent data automation. The Technical Product Manager will own the third-party EHR integration roadmap, translate customer needs into technical requirements, manage onboarding and deployments, and establish scalable product processes.
Responsibilities
- Integration Roadmap & Architecture: Serve as the primary technical product owner for third-party EHR integrations. Troubleshoot data-flow issues, scope new integration requests, and master the system architecture to speak credibly with both customers and engineers
- Requirements & Delivery: Act as the strategic liaison between external users and the engineering team. Translate real-world customer workflows, integration constraints, and bug reports into clear, detailed technical requirements and user stories
- Onboarding & Implementation Strategy: Manage and optimize the technical onboarding and deployment lifecycle for new customers and complex integrations from first kickoff to a live, trusted deployment
- User Feedback & Pattern Recognition: Capture granular customer feedback, identify behavioral and technical patterns, and turn those insights into prioritized product backlog initiatives
- Process Scale: Build the internal documentation, product frameworks, and scalable playbooks required to support rapid customer expansion
- Stakeholder Management: Keep customers and partner ecosystems informed on roadmap timelines, product fixes, and release schedules
Skills
- 5+ years of experience in Technical Product Management, Solutions Engineering, Technical Account Management, or Implementation Engineering—ideally within an early-stage or high-growth startup environment
- Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, Business, or a related field (or equivalent practical experience)
- Working knowledge of APIs, webhooks, and modern data-integration concepts with a proven ability to independently troubleshoot data flows
- High comfort reading and reasoning about structured data types (JSON, XML, CSV) and the ability to write queries (e.g., SQL) to diagnose technical issues
- Strong background managing end-to-end technical onboarding, platform deployments, and launch lifecycles
- Exceptional written and verbal communication skills with a knack for translating complex technical concepts to non-technical users. Highly self-directed and comfortable building structure where none exists
- Prior product experience in Healthcare Tech, digital health, or another highly regulated industry, including working knowledge of regulatory compliance
- Familiarity with industry-specific EHR platforms (such as PointClickCare, MatrixCare, Yardi, or similar enterprise record systems)
- Exposure to healthcare data compliance and interoperability standards (such as HIPAA, HL7, and FHIR)
- Experience utilizing product, support, and CRM ecosystems (such as Jira, HubSpot, Salesforce, or Zendesk)
Benefits
- A comprehensive benefits package
- Equity opportunities
- Health, dental, and vision insurance coverage
- Flexible Paid Time Off (PTO)
- Home office and remote equipment stipend
- The rare opportunity to shape a foundational product function from scratch in a high-impact, mission-driven market
Company Overview