Note: The job is a remote job and is open to candidates in USA. AANSEACORE is seeking a detail-oriented Customer Service Operations Associate – Filing Contractor to support its Business Licensing Team. The role is responsible for preparing and submitting licensing and registration applications, renewals, amendments, and closures while coordinating with internal teams and maintaining accurate documentation.
Responsibilities
- Prepare and file standard, advanced, and specialized applications and renewals across a variety of clients and industries
- Complete approximately 50–100 applications per week, depending on filing complexity
- Work closely with Customer Success Associates and Account Managers to ensure timely fulfillment of filing orders
- Identify and resolve issues or barriers that may delay licensing and registration processes
- Document changes to filing processes in internal databases and communicate updates to onboarding and research teams
- Manage multiple projects and filing requests simultaneously while maintaining accuracy and deadlines
- Collaborate effectively within a fast-paced, team-oriented environment
- Provide workload coverage when filing team members are on PTO
- Assist with account audits and support the Operations Team during periods of increased mailing activity
- Perform other duties and responsibilities as assigned
Skills
- Bachelor's degree or equivalent combination of education and experience
- Strong interpersonal and communication skills, particularly when interacting with government agencies and internal teams
- Ability to handle sensitive information with tact, discretion, and confidentiality
- Strong attention to detail with a high degree of accuracy and consistency
- Excellent organizational and time-management skills
- Ability to manage multiple priorities and projects in a fast-paced environment
- Strong customer-service mindset and ability to maintain a customer-centric approach
- Proficiency with Windows-based computer systems
- Strong working knowledge of Microsoft Office Suite and Adobe PDF
- Ability to work independently while contributing effectively to a collaborative remote team
- Business licensing and regulatory filing experience
- Government agency or regulatory documentation experience
- High-volume data entry and document processing
- Application and renewal processing
- Account administration and operational support
- Experience working with internal databases or workflow management systems
- 2+ years of experience in data entry, licensing, administrative operations, or a related field preferred
Benefits
- Competitive hourly rate (depending on experience)
Company Overview