Note: The job is a remote job and is open to candidates in USA. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for leading brands through its proprietary Dugout platform. The Technical Operations Specialist will support the Insurance organization by owning partner integration setup, onboarding, troubleshooting, and launch validation. The role serves as a technical bridge between external partners and internal teams while improving documentation, workflows, and integration efficiency.
Responsibilities
- Lead technical onboarding for new media and client partners, managing setup from initial configuration through launch
- Provide hands-on API and integration support, including XML payload validation, postback URL configuration, and troubleshooting data flow issues
- Conduct thorough QA and launch readiness reviews to ensure all integrations are accurate and functional before go-live
- Serve as the first line of technical support for Datalot partners and sources, resolving configuration, API, and data formatting issues without requiring engineering escalation
- Diagnose and troubleshoot integration failures systematically: identifying patterns, comparing payloads, and isolating root causes before escalating
- Communicate clearly with external partners who may have limited technical knowledge, translating technical findings into actionable guidance
- Coordinate with Product, Engineering, Analytics, and Operations teams on issues that require deeper technical investigation
- Own and maintain technical documentation including API guides, onboarding playbooks, integration specs, and troubleshooting resources
- Standardize setup processes and create repeatable workflows that reduce implementation time and errors
- Identify opportunities to automate or simplify operational workflows and proactively drive improvements
- Keep documentation current and accurate to reduce partner confusion and accelerate future implementations
Skills
- Technical aptitude to work at the intersection of operations and engineering
- Interest or background in engineering, computer science, or technical problem-solving
- 1-3+ years of experience working directly with external technical partners or clients
- Comfortable reading API documentation and XML/JSON
- Exceptional attention to detail
- Strong written communication skills; able to translate technical findings into clear, actionable guidance for partners with varying levels of technical knowledge
- Proven ability to take ownership
- Experience with API testing tools is a plus
- Experience in performance marketing, lead generation, or affiliate marketing is a plus
Benefits
- Competitive salary + bonus
- Unlimited PTO – take a break when you need it!
- Industry leading medical, dental, and vision plans + generous parental leave
- 401(k) company match plan – fully vested day 1
- Award winning culture & unprecedented team spirit
- Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
- Career growth – we enjoy promoting from within!
- This is a remote position open to applicants who currently reside in one of the following states: Arizona, California, Colorado, Florida, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah or Washington.
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