Note: The job is a remote job and is open to candidates in USA. Level AI is an AI company transforming customer engagement through an AI-native customer intelligence platform for contact centers. The Technical Account Manager serves as the primary technical contact for enterprise customers, driving adoption and value, providing strategic guidance, troubleshooting issues, and partnering with engineering and product teams to improve customer success.
Responsibilities
- Serve as the primary technical point of contact for enterprise customers, driving adoption and value
- Understand customer business goals and technical requirements, providing strategic guidance and best practices and AI-driven solutions
- Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions
- Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience
- Conduct regular business reviews, provide insights from customer interactions, and drive value realization
- Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention
Skills
- • 3+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment
- • Strong understanding of AI, NLP, and cloud-based SaaS solutions
- • Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences
- • Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams
- • Experience managing enterprise customer accounts and driving adoption of technical solutions
- • Impeccable character attributes, including drive, problem-solving, and teamwork
- • experience implementing AI CX CCaaS contact center technologies
Benefits
- Remote work arrangement
Company Overview
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