About brighthush
At brighthush, we’re on a mission to transform the construction industry by building the operating system that brings together crews, equipment, and financial workflows into a single, intelligent platform. Founded in 2014, brighthush has grown into a global, AI‑first technology company with teams in North America, Colombia, and Australia. We empower contractors to manage their projects more efficiently, reduce manual paperwork, and make data‑driven decisions that drive profitability and safety.
Our customers are the backbone of the built environment—construction contractors who need reliable, scalable solutions to track labor, manage equipment, and close the loop on payroll and billing. As a Customer Solutions Manager, you will be the trusted partner who guides each client from the moment they sign on through every renewal, ensuring they extract maximum value from brighthush’s platform.
Why This Role Matters
Unlike a traditional customer success role that focuses on post‑go‑live support, the Customer Solutions Manager owns the entire customer journey. You will:
- Lead end‑to‑end implementations, turning complex payroll and finance requirements into streamlined, automated workflows.
- Build and maintain deep relationships with key stakeholders—payroll officers, CFOs, and field managers—so that the platform truly fits their business.
- Drive continuous improvement, turning each quarterly review into a data‑backed opportunity to increase adoption, reduce errors, and unlock new revenue streams.
- Serve as the single point of truth for configuration, troubleshooting, and training, ensuring that every customer feels confident and supported.
Key Responsibilities
- Full‑Cycle Implementation – Own the project plan from kickoff to go‑live, coordinating with cross‑functional teams (Solutions Engineering, Product, Sales, and Customer Success) to deliver on time and within scope.
- Strategic Planning & Goal Setting – In the first kickoff, collaborate with the customer to define a 12‑month roadmap, setting measurable milestones that align with their business objectives.
- Configuration & Customization – Build and maintain the customer’s environment, including workflows, forms, user roles, and integrations with payroll and ERP systems.
- Training & Enablement – Develop comprehensive training materials, conduct on‑site workshops, and onboard new team members as the customer grows.
- Quarterly Success Reviews – Lead data‑driven reviews that assess adoption, business outcomes, and areas for improvement, ensuring the customer sees tangible ROI.
- Risk Management & Health Monitoring – Identify early warning signs of churn (low usage, unresolved tickets, champion turnover) and proactively address them.
- Continuous Process Improvement – Leverage AI tools and platform analytics to refine workflows, reduce manual effort, and enhance user experience.
- Stakeholder Collaboration – Act as the liaison between the customer and internal teams, translating business needs into technical solutions.
Essential Qualifications
- 5+ years of experience leading B2B software implementations, preferably in payroll, ERP, finance, or construction technology.
- Deep understanding of payroll and finance workflows, including enterprise agreements, pay rates, cost codes, and job costing.
- Hands‑on technical proficiency with configuration tools—no ticket‑raising culture; you prefer to solve problems yourself.
- Strong project management skills: you can create clear roadmaps, assign owners, and keep multi‑month rollouts on track.
- Exceptional communication and relationship‑building skills—customers trust you to navigate tough conversations and deliver results.
- Comfort with regular travel to customer sites (day trips along the east coast of Australia).
- AI‑curious mindset: you experiment with AI tools to accelerate work and validate outputs.
Preferred Qualifications
- Experience working in a fast‑paced, AI‑first startup environment.
- Background in construction operations or a related field.
- Proficiency with tools such as Asana, Salesforce, Linear, JustCall, and other project‑management or communication platforms.
- Previous exposure to customer‑facing roles in a SaaS context, with a track record of driving adoption and revenue growth.
Skills & Competencies
- Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
- Analytical Acumen – Comfortable working with data to measure success and identify improvement opportunities.
- Technical Fluency – Strong grasp of software configuration, data migration, and integration concepts.
- Customer‑Centric Mindset – Passion for solving real problems and delivering measurable value.
- Adaptability – Thrive in a dynamic environment where priorities shift quickly.
- Collaboration – Work seamlessly with Sales, Engineering, Product, and Support teams.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Solutions Manager, you will have the opportunity to:
- Progress to Senior Customer Solutions Manager, taking on larger, more complex accounts.
- Transition into Solutions Engineering, leveraging your deep product knowledge to design custom solutions.
- Move into Sales, using your customer insights to drive new business and close deals.
- Participate in cross‑functional projects that shape the future of our platform and industry standards.
- Attend industry conferences, workshops, and AI training sessions to stay ahead of emerging trends.
Work Environment & Culture
brighthush is a small, high‑impact team that values transparency, collaboration, and continuous improvement. Our culture is built on:
- One Team – We celebrate collective success and support each other’s growth.
- Customer‑First Mindset – Every decision is guided by the impact on our clients.
- Purpose‑Driven Growth – We grow with a clear mission to strengthen the construction industry.
- Do What’s Right – Integrity and ethical behavior are non‑negotiable.
We operate remotely across Australia, with a preference for candidates based in Sydney, Brisbane, or the Gold Coast. Regular day‑trip travel to customer sites is part of the role, allowing you to build face‑to‑face relationships and gain on‑the‑ground insights.
Compensation & Benefits
While specific figures are tailored to experience and location, we offer a competitive salary package that includes:
- Base salary aligned with industry standards for mid‑senior level roles.
- Performance‑based bonuses tied to customer success metrics (time to first live workflow, adoption rates, churn prevention).
- Equity options to share in brighthush’s growth.
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
- Flexible work arrangements and generous paid time off.
- Professional development budget for courses, certifications, and conferences.
- Access to cutting‑edge AI tools and a culture that encourages experimentation.
How We Hire
Our hiring process is designed to be quick, transparent, and focused on real skills:
- Phone Screen (30 min) – A conversation with Sophie, Head of People & Culture, to discuss your background and motivations.
- Technical & Customer Success Interview (45–60 min) – A deep dive with Trent McCreanor, VP of Sales, covering your implementation experience, project management approach, and customer engagement strategies.
- Final Conversation (30 min) – A candid discussion with our CEO about culture, vision, and mutual fit.
Our Values
- Do what’s right – integrity in every action.
- Customers are our why – we exist to solve their problems.
- Grow with purpose – we pursue growth that benefits all stakeholders.
- One team – collaboration across all functions.
We are an equal‑opportunity employer. brighthush gives equal consideration to all qualified applicants, regardless of race, colour, religion, gender identity, national origin, or any other legally protected characteristic. If you need any adjustments to the hiring process, please let us know.
No recruiters, please. We respond to every application within 5 business days.
Ready to Join brighthush?
If you are passionate about driving digital transformation in construction, thrive in a fast‑moving environment, and want to own the entire customer journey, we want to hear from you. Apply today and help us build the next generation of construction operating systems.
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